Frequent Visitor
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19 Messages
Internet connection constantly dropping
I have been having an issue with my internet connection dropping multiple times per day for a couple of months. After seeing that my old modem/router is obsolete, I purchased a new Nighthawk. It kept happening.
I called Comcast and they said there was a connection issue between the box on my street and my house, so they came out and replaced the cable. Didnt help.
I called back and the very nice rep suggested I replace all of my cords between the walls and my modem. Did that and it didnt help.
Next person I spoke with said I might have an internal wiring issue (my wiring was R6) and suggested I call an Electrician to potentially replace my wiring. I did that and he suggested I tap directly into the new line vs routing through my house wiring to see if that would be an effective fix. Did that and it didnt help, so he didn't think it was the internal wiring (so he is turning down business).
Next person I called said she could see the T3 timeouts and that I needed to have a technician come out. He came out and was ABSOLUTELY POSITIVE it was my house wiring because I kept the old wiring hooked up and it was interfering with the signal. HE WAS ABSOLUTELY POSITIVE IF I REPLACED MY WIRING THE ISSUE WOULD BE CORRECTED. Well, $400 later, it's still happening.
My Zoom calls are dropping and my if I can't run conference calls from home, my job could be in jeopardy.
Now, Comcast is telling me they won't help me (because my internet works most of the time) and someone will call me back in 48 hours. I have replaced every single wire and cable between the street and my modem. I've plugged my computer directly into the modem and it doesnt help. I've reset the modem more times than I can count. Doesn't help. I've unhooked the cables from my Xfinity boxes and only hooked up to the modem. Doesn't help.
The internet drops probably 10-25 times per day, for a few seconds at a time. Otherwise, it works absolutely perfect with download speeds consistently between 60 and 120 (we have 100).
Can anyone help me troubleshoot this issue?
I called Comcast and they said there was a connection issue between the box on my street and my house, so they came out and replaced the cable. Didnt help.
I called back and the very nice rep suggested I replace all of my cords between the walls and my modem. Did that and it didnt help.
Next person I spoke with said I might have an internal wiring issue (my wiring was R6) and suggested I call an Electrician to potentially replace my wiring. I did that and he suggested I tap directly into the new line vs routing through my house wiring to see if that would be an effective fix. Did that and it didnt help, so he didn't think it was the internal wiring (so he is turning down business).
Next person I called said she could see the T3 timeouts and that I needed to have a technician come out. He came out and was ABSOLUTELY POSITIVE it was my house wiring because I kept the old wiring hooked up and it was interfering with the signal. HE WAS ABSOLUTELY POSITIVE IF I REPLACED MY WIRING THE ISSUE WOULD BE CORRECTED. Well, $400 later, it's still happening.
My Zoom calls are dropping and my if I can't run conference calls from home, my job could be in jeopardy.
Now, Comcast is telling me they won't help me (because my internet works most of the time) and someone will call me back in 48 hours. I have replaced every single wire and cable between the street and my modem. I've plugged my computer directly into the modem and it doesnt help. I've reset the modem more times than I can count. Doesn't help. I've unhooked the cables from my Xfinity boxes and only hooked up to the modem. Doesn't help.
The internet drops probably 10-25 times per day, for a few seconds at a time. Otherwise, it works absolutely perfect with download speeds consistently between 60 and 120 (we have 100).
Can anyone help me troubleshoot this issue?
joshbraman
Frequent Visitor
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6 Messages
5 years ago
I'd like to see the follow up to this in a week to see if they somehow set your account as a temporary priority(since you may have doubled your bill with a faster connection and new modem rental) to get full speed for a bit and it falls off again, or if it is a permanent fix. Especially since the tech said it was not a problem stemming from your property but somehow upgrading equipment on your property fixed it. And unless you have several people in your house streaming on a bunch of wi-fi connected devices all at once every other appliance in your house could have a connection and it should not have fazed your router. So unless Xfinity hotspot is piggybacking off the router creating a public connection you can't set a password for and all of your neighbors in range are using that I don't see how 100Mbps is not enough. None of that would explain all the dropped connections
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N0_service
Contributor
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36 Messages
5 years ago
Agree. Plan speed shouldn't be a factor in T3 timeouts. Will be interested to see if the problem is actually fixed. If it has abated, would seem to point more to a hardware issue
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ableiman
Frequent Visitor
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9 Messages
5 years ago
I have a very similar sounding problem:
I have the exact same issue as well here in Seattle. Techs have been out three times. Swapped modems. Changed all the cables and connectors. Checked connections up and down the street. Checked the upstream and downstream signals looked good. Last guy was here for 2 hours and seemed really competent but he had no clue what might be causing this.
Has anyone had a resolution?
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UpsetinWM
Contributor
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27 Messages
4 years ago
I feel your pain for I having been having internet issues off and on for the past year . Last summer my internet was dropping and I came here to get help after numerous calls to Xfinity didn't help . Someone suggested my upstream power was too high and told me to get a drop amplifier so I order one and installed it and havent had an issue till this summer 2021 . Now my internet goes off like 30 seconds and comes back on and I have called customer service with no help they tend to send signal and when it works they are done . One of them actually told me to send the signal to myself but this isn't keeping me online . I also have xfinity home phone and since my business requires a phone and my internet drops I lose the phone and money . I checked the modems site and it had 106 events last week alone and most of that was renewing IP. I am wondering do I need a new modem this seems odd that it renews IP so many times in a week ? Please Help
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