3 Messages
Internet completely dropping 5-10 times throughout the day.
I've been experiencing this problem for almost the entirety of the last 6 months. Throughout the day at random intervals, our internet drops for anywhere from 30 seconds to up to 5 minutes. It is extremely frustrating for the entire family, whether it means being on a zoom call, gaming, streaming a show, or whatever it may be. It has interrupted my son's schooling multiple times as well, when he has online classes, and I'm concerned that it may be affecting his learning. So far after working this up as best as I can, these are what I've tried:
- Switching coax cables
- Switching to a new coax connection in the wall
- Wifi vs ethernet (drops with both connections)
- Plugging directly into the comcast-supplied modem
- Using a new ethernet cord
- Resetting all of my devices
- Checked all splits and further connections
And nothing has seemed to work. It continues to drop multiple times per day. I have been scouring the forums and see many, many posts suggesting the same is happening to them and there are no visible, effective solutions that are posted. Surely this cannot be an issue that I just have to deal with, because for what I am paying, this is not acceptable. This has only begun to happen over the past six months as well, so I know it must not be an issue with connection to the home. Xfinity virtual assistant cannot help with this, as it keeps cutting me off and saying I have no issues. I need a solution to this.
EG
Expert
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106.9K Messages
2 months ago
What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1
Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.
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XfinityBenjaminM
Official Employee
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1.5K Messages
2 months ago
Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_5q6cg0
1 Message
2 months ago
Same here. I think it’s Xfinity’s unreliable Internet service. Been experiencing this just as you have. Now there’s an outage every week it seems.
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