Visitor
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4 Messages
Internet Coax Disconnected Outside
Came home late last night to find online light extinguished on modem. All other lights are on. I traced the coax line to the outside box, opened it and found the coax was disconnected. Apparently a technician had connected someone else in my spot, but I don't know which splitter within the box belongs to my apartment.
Went to Xfinity app to set up an appt. and sorely disappointed that it will take 4 days to get a technician here to connect a freakn coax!
This is horribly unacceptable bevavior by any technician. Pure laziness!
Accepted Solution
XfinityEmilyB
Official Employee
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585 Messages
2分前
Welcome to our community forum, @user_b11aa9! You've reached the perfect place to get help with anything you need. I rely on my internet for work so I know I'd be upset if my service was cut off. I'm so sorry to hear about this and I'm here to make sure this is taken care of as soon as possible so you can get back to enjoying your service.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to make sure you have the soonest appointment available.
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