Internet cable modem dropouts due to many RNG-RSP CCAP Commanded Power

I have many drop outs due to RNG-RSP power excess in the error logs. Happens daily. Need tech to inspect outside feed to house.

Time	Priority	Description
Sat Mar 18 14:24:30 2023	(Warning (5))	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;
Sat Mar 18 14:19:11 2023	(Notice (6))	CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;
Sat Mar 18 14:17:04 2023	(Notice (6))	CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;
Sat Mar 18 14:10:55 2023	(Warning (5))	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;
Sat Mar 18 14:06:31 2023	(Notice (6))	CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;
Sat Mar 18 14:06:19 2023	(Warning (5))	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;
Sat Mar 18 14:00:54 2023	(Notice (6))	CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;
Sat Mar 18 14:00:31 2023	(Warning (5))	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;
Sat Mar 18 13:50:34 2023	(Notice (6))	CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;
Sat Mar 18 13:49:35 2023	(Warning (5))	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW
Sat Mar 18 13:47:51 2023	(Notice (6))	CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;
Sat Mar 18 13:46:41 2023	(Warning (5))	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;
Sat Mar 18 13:37:17 2023	(Notice (6))	CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;
Sat Mar 18 13:37:04 2023	(Warning (5))	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;
Sat Mar 18 13:07:09 2023	(Notice (6))	CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;
Sat Mar 18 13:05:48 2023	(Warning (5))	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;
Sat Mar 18 12:57:42 2023	(Notice (6))	CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;
Sat Mar 18 12:57:25 2023	(Warning (5))	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;
Sat Mar 18 12:54:36 2023	(Notice (6))	CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;
Sat Mar 18 12:53:09 2023	(Notice (6))	CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;
Sat Mar 18 12:47:52 2023	(Notice (6))	CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;
Sat Mar 18 12:47:46 2023	(Warning (5))	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;
Sat Mar 18 12:40:35 2023	(Notice (6))	CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;
Sat Mar 18 12:35:12 2023	(Warning (5))	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;
Sat Mar 18 12:34:58 2023	(Notice (6))	CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;
Sat Mar 18 12:33:55 2023	(Warning (5))	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;
Sat Mar 18 12:29:23 2023	(Notice (6))	CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;
Sat Mar 18 12:26:30 2023	(Warning (5))	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;
Sat Mar 18 12:23:27 2023	(Notice (6))	CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;
Sat Mar 18 12:22:11 2023	(Notice (6))	CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;
Sat Mar 18 12:20:42 2023	(Warning (5))	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;
Sat Mar 18 12:17:34 2023	(Notice (6))	CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;
Sat Mar 18 12:16:58 2023	(Notice (6))	CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;
Sat Mar 18 12:16:49 2023	(Warning (5))	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;
Sat Mar 18 12:14:53 2023	(Notice (6))	CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;
Sat Mar 18 12:13:55 2023	(Warning (5))	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;
Sat Mar 18 12:08:18 2023	(Notice (6))	CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;
Sat Mar 18 12:07:50 2023	(Warning (5))	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;
Sat Mar 18 11:58:08 2023	(Notice (6))	CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;
Sat Mar 18 11:57:30 2023	(Warning (5))	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;

Cable Connection

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Cable Diagnostic
Status: Good
Action: Your setup looks fine. If you can't access the internet, make sure you properly activated the modem. If modem has been activated and you still can't access the internet, contact your service provider for troubleshooting help. If you can access the internet but has other internet issue, the Netgear Cable Knowledge Base can provide additional troubleshooting info.
CM Status:
Downstream Status:
Upstream Status:
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Advanced Information

Frequency Start Value

This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.

Starting Frequency

Startup Procedure

Procedure	Status	Comment
Acquire Downstream Channel	507000000 Hz	Locked
Connectivity State	OK	Operational
Boot State	OK	Operational
Security	Enabled	BPI+
IP Provisioning Mode	Honor MDD	IPv6 only

Downstream Bonded Channels

Channel	Lock Status	Modulation	Channel ID	Frequency	Power	SNR	Correctables	Uncorrectables
1	Locked	QAM256	20	507000000 Hz	0.6 dBmV	39.2 dB	64	0
2	Locked	QAM256	17	483000000 Hz	0.7 dBmV	39.2 dB	46	0
3	Locked	QAM256	18	489000000 Hz	-1.8 dBmV	39.2 dB	42	0
4	Locked	QAM256	19	495000000 Hz	1.8 dBmV	39.3 dB	39	0
5	Locked	QAM256	21	513000000 Hz	1.5 dBmV	39.6 dB	54	0
6	Locked	QAM256	22	519000000 Hz	1.5 dBmV	39.3 dB	55	0
7	Locked	QAM256	23	525000000 Hz	-1.8 dBmV	39.5 dB	65	0
8	Locked	QAM256	24	531000000 Hz	0.7 dBmV	39.3 dB	29	0
9	Locked	QAM256	25	537000000 Hz	-0.6 dBmV	39.3 dB	27	0
10	Locked	QAM256	26	543000000 Hz	0.9 dBmV	39.3 dB	39	0
11	Locked	QAM256	27	549000000 Hz	0.4 dBmV	39.2 dB	37	0
12	Locked	QAM256	28	555000000 Hz	-1.1 dBmV	39.1 dB	46	0
13	Locked	QAM256	29	561000000 Hz	0.0 dBmV	39.1 dB	40	0
14	Locked	QAM256	30	567000000 Hz	-0.8 dBmV	38.7 dB	42	0
15	Locked	QAM256	31	573000000 Hz	-0.7 dBmV	38.0 dB	45	0
16	Locked	QAM256	32	579000000 Hz	-0.8 dBmV	37.6 dB	60	0
17	Locked	QAM256	33	585000000 Hz	-3.7 dBmV	38.0 dB	43	0
18	Locked	QAM256	34	591000000 Hz	-2.9 dBmV	37.9 dB	55	0
19	Locked	QAM256	35	597000000 Hz	-1.9 dBmV	38.0 dB	63	0
20	Locked	QAM256	36	603000000 Hz	-5.4 dBmV	38.1 dB	79	0
21	Locked	QAM256	37	609000000 Hz	-1.7 dBmV	37.9 dB	74	0
22	Locked	QAM256	38	615000000 Hz	-2.5 dBmV	38.0 dB	89	0
23	Locked	QAM256	39	621000000 Hz	-2.7 dBmV	38.1 dB	136	0
24	Locked	QAM256	40	627000000 Hz	-2.8 dBmV	38.1 dB	118	0
25	Locked	QAM256	41	633000000 Hz	-2.7 dBmV	38.0 dB	162	12
26	Locked	QAM256	42	639000000 Hz	-3.0 dBmV	37.6 dB	201	1
27	Locked	QAM256	43	645000000 Hz	-1.3 dBmV	37.8 dB	266	0
28	Locked	QAM256	44	651000000 Hz	-3.0 dBmV	37.9 dB	383	12
29	Locked	QAM256	45	657000000 Hz	-3.6 dBmV	37.9 dB	594	39
30	Locked	QAM256	46	663000000 Hz	-5.0 dBmV	37.8 dB	831	73
31	Locked	QAM256	47	669000000 Hz	-1.4 dBmV	37.8 dB	1031	268
32	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0

Upstream Bonded Channels

Channel	Lock Status	US Channel Type	Channel ID	Symbol Rate	Frequency	Power
1	Locked	ATDMA	5	5120 Ksym/sec	35600000 Hz	41.5 dBmV
2	Locked	ATDMA	1	2560 Ksym/sec	10400000 Hz	39.3 dBmV
3	Locked	ATDMA	2	5120 Ksym/sec	16400000 Hz	39.3 dBmV
4	Locked	ATDMA	3	5120 Ksym/sec	22800000 Hz	40.3 dBmV
5	Locked	ATDMA	4	5120 Ksym/sec	29200000 Hz	41.0 dBmV
6	Locked	ATDMA	6	2560 Ksym/sec	40400000 Hz	42.8 dBmV
7	Not Locked	Unknown	0	0	0	0.0 dBmV
8	Not Locked	Unknown	0	0	0	0.0 dBmV

Downstream OFDM Channels

Channel	Lock Status	Profile ID	Channel ID	Frequency	Power	SNR / MER	Active Subcarrier Number Range	Unerrored Codewords	Correctable Codewords	Uncorrectable Codewords
1	Locked	0 ,1 ,2 ,3	48	850000000 Hz	-3.62 dBmV	30.1 dB	1108 ~ 2987	12749656843	6975564699	1197707243
2	Not Locked	0	0	0 Hz	0 dBmV	0 dB	0 ~ 4095	0	0	0

Upstream OFDMA Channels

Channel	Lock Status	Modulation / Profile ID	Channel ID	Frequency	Power
1	Not Locked	0	0	0 Hz	0 dBmV
2	Not Locked	0	0	0 Hz	0 dBmV

Extended Upstream Transmit Power

Enable Extended Upstream Transmit Power

Current System Time:Sat Mar 18 14:39:23 2023

System Up Time:11 days 21:20:51

Responses

EG

Expert

•

110.3K Messages

2 years ago

Please redact all of the CM MAC and the CMTS MAC addresses in your error log entries for your privacy. They are considered to be personal information. The posting of personally identifiable information is a violation of their forum guidelines. The forum bot will not allow your post to be seen publically. It flagged your post as "Private".

amfca

Frequent Visitor

•

17 Messages

@EG I have removed them. thanks

2 years ago

EG

Expert

•

110.3K Messages

2 years ago

@amfca

They are still there in the seventh line down from the top.

amfca

Frequent Visitor

•

17 Messages

@EG Fixed. Thank you. Sorry i missed one.

2 years ago

CCShan

Official Employee

•

443 Messages

2 years ago

@amfca Thank you for reaching out regarding your interruptions, we'd be happy to help. In this case, I do think it would be best to take a look at the account individually so we'll need to jump over to Direct Messaging for privacy and we can circle back here if we find information that may be useful to others.

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example

Your Home Network

amfca

Internet cable modem dropouts due to many RNG-RSP CCAP Commanded Power

EG

amfca

EG

amfca

CCShan

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