Visitor
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2 Messages
internet buffering and freezing
We are having CONSTANT issues with buffering and freezing. On Zoom, watching streaming channels. I was just told that my discord is letting only snippets through and no one can understand what I am saying. My work requires I be on Zoom most of the day, and having no one catch what I'm saying is a PROBLEM. We just replaced our gateway, I checked the connections in the basement, and they are all tight.
There is NO customer service here, No human, Comcast's bots are less than useless. How do I get a tech out to see what is going on with my service??
XfinityJamesC
Official Employee
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2.8K Messages
6 days ago
Greetings, @user_zq2jwv! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your service, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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EG
Expert
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116.8K Messages
6 days ago
@user_zq2jwv @XfinityJamesC
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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