Visitor
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1 Message
Internet Bouncing/Dropping multiple times a day
My internet keeps dropping (Boucning) multiple times a day. It happens for a few seconds to a min or so and then comes back up. I work from home and thought it was my VPN, but its not. I kept my Google Nest (music) on, while working today (on my laptop). My speeds are good when Im up -- 258.2 Download / 17 UPload. But everything drops ... Google Nest, Email, vpn, Google internet... ALL internet devices. PLEASE HELP; this has been happening for a week and I thought it was my laptop and/or VPN, but proved today it is not. Can you please put a test on for 12 hours to see how often it drops ?
EG
Expert
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110.3K Messages
9 hours ago
What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1
Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.
What is the exact make and model number of the modem / gateway device ?
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