Visitor
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2 Messages
Internet and cable in and out
Tighten cables, restart modem, restart power what is going on this has been happening for five days. I'm so tired of it
Visitor
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2 Messages
Tighten cables, restart modem, restart power what is going on this has been happening for five days. I'm so tired of it
EG
Expert
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123.1K Messages
2 days ago
First. When these outages occur, are they being officially indicated with any info about them here ?;
https://www.xfinity.com/support/status
https://www.xfinity.com/support/articles/check-service-outage
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
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XfinitySeth
Official Employee
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1.8K Messages
10 hours ago
Howdy user_uswfqb 👋 Thanks for stopping by the community, and you're in the right spot for help! I know exactly how impairing it is to be dealing with my internet and TV services being unreliable, much less for the amount of time you've been experiencing this, so we'll do everything we can to get you back online consistently 👍
When your TV goes out specially, are you met on the screen with any specific error messages or codes you can report?
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