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1 Message
Sunday, July 5th, 2026 12:36 PM
Received box but have no idea how to set up and unable to do it over phone
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Expert
119.6K Messages
23 days ago
https://www.xfinity.com/support/articles/how-to-install-your-self-install-kit-devices
https://www.xfinity.com/support/self-install#activation-instructions-videos
Official Employee
2K Messages
21 days ago
Hello @user_vdsj0b Our forums expert @EG provided the articles with the steps to activate your equipment yourself. Were you able to get the box working? If not we'd be happy to assist you with the activation.
EG
Expert
•
119.6K Messages
23 days ago
https://www.xfinity.com/support/articles/how-to-install-your-self-install-kit-devices
https://www.xfinity.com/support/self-install#activation-instructions-videos
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XfinityMatthew
Official Employee
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2K Messages
21 days ago
Hello @user_vdsj0b Our forums expert @EG provided the articles with the steps to activate your equipment yourself. Were you able to get the box working? If not we'd be happy to assist you with the activation.
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