Internect connection outage?

I have been receive internet interrupted almost daily. I find out it was outage in my Oakland area. But it claimed already fix. Thus,  why "LIMITED"  showing up on my WIFI icon?  Also, I contact customer service unable to make my payment for May-09-2020. I want a better internet connection right now I'm paying to much for $45 just to have internt! No respond from xFinity?? and my renewal contract is in June-2020 goes up to $69.