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user_sd2187
1st Topic

Visitor

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2 Messages

Monday, June 23rd, 2025 2:59 PM

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international mobile phone number for internet account

I have attempted to update my mobile phone number for my internet account, but it will not accept an international cell phone number. Is there a workaround for this or could a customer service agent update the number for me?

Question

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Updated 

1 day ago

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Accepted Solution

XfinityKei

Official Employee

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1.6K Messages

1 day ago

@user_sd2187 Thanks for bringing your concerns to our attention. Our apologies as you will need to enter a US based phone number for your contact information. 

2

user_sd2187

Visitor

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2 Messages

Thanks for the swift clarification. 

1 day ago

0

XfinityDilary

Official Employee

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2.3K Messages

You're very welcome, user_sd2187! If you need anything else, feel free to submit a new public request. Hope you have a great day! 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 day ago

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EG

Expert

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111.2K Messages

1 day ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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