Visitor

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2 Messages

09/09/2026 10:24 PM

Intermittently Dropping Connections - Approximately 30 seconds to 1 minute every ~1-2 hours

I'm having an intermittent issue with my connectivity. It is not consistent, but about once every 2 hours or so I will totally drop inbound connectivity for about 30 seconds to 1 minute. If an interruption occurs during a video call, I'm occasionally told that I continued to be audible to the other person, though during the event I am unable to hear anything. I have tried opening browsers to connecting to the internet through various other avenues during an event and I'm unable to reach anything. This has occurred on multiple devices on my network, not just one.

The interruptions are also long enough that I am unable to play competitive games as they'll drop me from a server, which is disappointing as I am paying for high speed internet specifically for this reason.

Events occur irregularly, but often enough that there's never a day that I don't experience multiple drops. I'd say on average about one every 1-2 hours.

I have upgraded my router, modem and replaced the coaxial cable running from my wall jack to my modem with no improvements.

Any recommendations or help would be greatly appreciated.

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Official Employee

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1.8K Messages

1 month ago

@user_gfs8er Thanks for adding a post, we're happy to help. Is this happening on Wifi or Ethernet? Are you connecting to the modem, or through an extender/additional router? 

Visitor

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2 Messages

This is happening via WiFi. Router is a Netgear RS500. 

I do have a Wi-Fi extender on the network, but this issue occurs when connecting both through the extender or when connecting directly to the router. I've tried removing the extender from the network entirely and it has not improved the issue at all.

Official Employee

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478 Messages

@user_gfs8er  I appreciate you taking the time to test that. Based on what you've described, you've effectively ruled out the Wi-Fi extender as the source of the problem, since the issue persists even when devices are connected directly to the router.  The next step is to determine whether the interruption is occurring at the modem/gateway level or elsewhere on the connection. Are all devices affected when the connection drops, or only specific devices?

 
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