Visitor
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1 Message
Intermittent Wi-Fi outage
My Internet is continuously going in and out throughout the day. The service was more reliable BEFORE the new buried line was installed.
I am requesting that this be escalated beyond routine modem/Wi-Fi troubleshooting. I need a technician to inspect the physical buried drop line, connections, fittings, ground block, and signal levels and determine whether the newly buried line or its connections are causing an intermittent signal problem.
Please also have the technician check whether this needs to be referred to the Xfinity line/network maintenance team.
I have already spent considerable time with regular customer service and do not want to repeat basic troubleshooting. I need the physical outside line investigated.
Please have an Xfinity representative review my account and arrange the appropriate field technician/line investigation. I would also like a case number for this request.
XfinityAngie
Official Employee
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3K Messages
2 hours ago
Please send us a DM with your name and address.
Here are the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the “Direct Messaging” icon.
3. Click the “Start new conversation” (pencil and paper) icon.
4. In the “To:" line, type “Xfinity Support”.
5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press “Enter” to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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