Contributor
•
21 Messages
Intermittent VPN connection issues
I had this already checked with my company's VPN team but they said there is no issue at their end.
Most of the time when I try to connect to a VPN server (and it doesn't matter if it is a Cisco Anytime VPN server or an Azure VPN server), I get an error message "Connecting to VPN server failed with exception: No such host is known." When I continue to click "Connect", after 3-7 tries, without changing anything in my network configuration (cable modem, router, wifi adapter), I get connected.
I was told by our VPN teams that it is not a VPN server issue and a problem with my network, i.e. Xfinity internet; we disabled IP v6, flushed the DNS cache a couple of times, made sure that the internet connection was stable (ran a continuous ping) at the time that the not found host error showed etc.
I tried the Xfinity support assistant but it wasn't understanding the issue.
Anybody having an idea how to resolve the issue?
Thank you
XfinityVianney
Official Employee
•
1.7K Messages
1 year ago
Hello, @urdypooh. Thank you for reaching out and creating a new post. I hope your week has been well so far. With that said, I understand you've had some recurring issues connecting through different VPN apps. I see you have to do extra work each time to connect, which I'm sure is a pain. I can imagine this delay can get stressful when you have an upcoming meeting or need to clock in by a certain time.
We appreciate you troubleshooting first and providing us with details of the results. I think working with your IT directly was a good move. We have plenty of customers that successfully use VPNs for work, myself included, so I don't know of any widespread issues at this time. I am assuming you're using an Xfinity Gateway, but please correct me if I'm wrong. If so, have you reviewed your xFi Advance Security to see if this device/connection is being flagged in any way? I know it's not ideal, but have you tried disabling xFi Advance Security and retesting your VPN?
2
0
EG
Expert
•
107.1K Messages
1 year ago
@urdypooh @XfinityLamont
Please circle back here and post any possible solutions for the issue here in these open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
1
0