Claudestephane's profile

New Poster

 • 

3 Messages

Sunday, September 29th, 2024 11:17 PM

Intermittent unavailable printer on home network

The only solution has been deleting the "unavailable printer" & manually re-installing it with the IP address displayed on the printer. The printer is hard-wired to Arris SBG10. It would be nice to have these settings retained. Is there a firmware update for 

S/N: [Edit: PII]

GATEWAY MGMT MAC ID [Edit: PII]

HFC MAC ID [Edit: PII]

Official Employee

 • 

1.9K Messages

2 months ago

Hello Claudestephane, I can see how that connection issue with your printer would get pretty annoying to deal with, but I have your back on this. Is if just your printer that is experiencing the intermittency? Also, are you able to test your ethernet cable with a new one or check if there is any noticeable damage? 

forum icon

New to the Community?

Start Here