Visitor
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1 Message
Intermittent signal
Hello. I recently replaced my modem with a Nighthawk CM3000. Since that time, I have been having intermittent disconnection issues. While playing a game online, the internet will freeze for approx 1 second every 2 minutes or so. I'm also having problems with my WIFI signal on mobile and often reloading websites freezes until I turn off WIFI. I realize that may be a separate issue but it started occurring at the same time. I had an old splitter that the Xfinity tech installed years ago to connect my cable box but I no longer have the box, or a need for the splitter. I removed the splitter and connected the cable directly to the modem and I can't get an internet signal. Any ideas?
Problems:
Intermittent signal
No internet when removing splitter
XfinityKam
Official Employee
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142 Messages
10 hours ago
@Schills206 Thanks for taking the time to create this post, It could be a few different things such as Upstream, Modem, Noise in the line possibly, we would need to run some test to determine what the cause is and fix this for you.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
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