Intermittent Signal Loss During Evenings at Apartment Complex

I pay for 1,200 mbps internet, and get that most of the time, but every evening I experience intermittent signal loss. This can be as frequent as once every few minutes and can last up to 30 seconds at a time. I am connected directly with an Ethernet cable and know that it is not an issue with any of my equipment. Is there anything that can be done to improve the consistency of my signal? I live in an apartment complex in a major city. My internet was much more reliable when I live in a rural area. Please see the image below. Thank you.

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EG

Expert

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114.7K Messages

4 days ago

What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1

Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.

What is the exact make and model number of the modem / gateway device ?

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MikeinCali

Visitor

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5 Messages

Hello,

Thank you for the assistance, but neither link works for me. I just get a page showing

"Managing your home network settings is now easier than ever. To manage your gateway settings and other features, please download the Xfinity xFi app."

Using the app I can not find anything showing a log.

I believe that I have a Gateway XB8 CGM4981COM

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4 days ago

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MikeinCali

Visitor

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5 Messages

This might help as well https://share.pingplotter.com/LRmqzN7Tzj7#

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4 days ago

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XfinityAlyssaA

Official Employee

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2.2K Messages

Good evening @MikeinCali and thank you for reaching out on our forums with your connection issues. Have you had a chance to try what @EG recommended yet? What other troubleshooting steps have you attempted?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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3 days ago

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EG

Expert

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114.7K Messages

3 days ago

@MikeinCali

Have you tried enabling the admin tool access feature ?

https://www.xfinity.com/support/articles/admin-tool-access

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EG

Expert

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114.7K Messages

2 hours ago

@MikeinCali

Please also post the upstream power level values.

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Your Home Network

MikeinCali

Intermittent Signal Loss During Evenings at Apartment Complex

EG

MikeinCali

"Managing your home network settings is now easier than ever. To manage your gateway settings and other features, please download the Xfinity xFi app."

MikeinCali

XfinityAlyssaA

EG

EG

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