Visitor
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3 Messages
Intermittent Signal Loss During Evenings at Apartment Complex
I pay for 1,200 mbps internet, and get that most of the time, but every evening I experience intermittent signal loss. This can be as frequent as once every few minutes and can last up to 30 seconds at a time. I am connected directly with an Ethernet cable and know that it is not an issue with any of my equipment. Is there anything that can be done to improve the consistency of my signal? I live in an apartment complex in a major city. My internet was much more reliable when I live in a rural area. Please see the image below. Thank you.



EG
Expert
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114.6K Messages
22 hours ago
What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1
Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.
What is the exact make and model number of the modem / gateway device ?
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EG
Expert
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114.6K Messages
27 minutes ago
@MikeinCali
Have you tried enabling the admin tool access feature ?
https://www.xfinity.com/support/articles/admin-tool-access
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