Regular Visitor
•
3 Messages
Intermittent packet loss starting in the evening.
Every night starting at about 7:45 PM central until around 8:00AM the next morning I start getting random bursts of packet loss. It averages to around 3-4% total but in reality it's more like it goes to 80%+ for a few seconds and then goes back to 0% for a little while and then the process repeats itself. I've already had a technician come by and he got rid of one of the splitters I was using to improve the signal strength but that didn't change anything. I've done multiple traceroutes when the packetloss is happening and they all come out like this. I've also tried multiple destination IPs.
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| cellspot.router - 0 | 5122 | 5122 | 1 | 2 | 131 | 1 |
| 10.0.0.1 - 0 | 5130 | 5130 | 1 | 3 | 146 | 5 |
| 96.120.118.113 - 4 | 4560 | 4413 | 7 | 13 | 158 | 13 |
| 96.110.197.53 - 4 | 4527 | 4371 | 5 | 15 | 156 | 10 |
|ae-2-rur01.royalton.tx.houston.comcast.net - 4 | 4565 | 4419 | 5 | 15 | 139 | 13 |
|ae-29-ar01.bearcreek.tx.houston.comcast.net - 4 | 4542 | 4390 | 7 | 16 | 143 | 25 |
|be-33662-cr02.dallas.tx.ibone.comcast.net - 4 | 4569 | 4424 | 13 | 21 | 139 | 22 |
|be-12495-pe03.1950stemmons.tx.ibone.comcast.net - 4 | 4506 | 4345 | 12 | 20 | 147 | 18 |
| 66.208.232.42 - 4 | 4576 | 4433 | 13 | 20 | 135 | 22 |
| 108.170.240.129 - 4 | 4596 | 4458 | 13 | 21 | 139 | 18 |
| 72.14.234.61 - 4 | 4580 | 4438 | 15 | 20 | 132 | 20 |
| dns.google - 4 | 4557 | 4409 | 14 | 20 | 160 | 19 |
|________________________________________________|______|______|______|______|______|______|
The packetloss always begins at the very first node. Because of this, I'm not even able to bypass it and take a different route by using a VPN. Since the loss starts at the first node after the modem I don't think the source of the problem is anywhere on my property. Is there any way I can talk to someone who has the ability to fix this? Calling support just gets you someone who doesn't know what packet loss is.
josu15
Regular Visitor
•
3 Messages
5 years ago
I've done most of the things on that list, including testing with multiple different PCs. These are the signals I have with the modem in my living room. This is after a technician came and removed a splitter that was right before the modem but it didn't fix the problem. I have also tested it connected directly to the coax that comes into my house in the attic and it did not make a difference with the packet loss issue.
Index
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Locked
Locked
Locked
Locked
Locked
16 MHz
22 MHz
29 MHz
35 MHz
40 MHz
5120
5120
5120
5120
1280
44.5 dBmV
46.0 dBmV
46.0 dBmV
46.3 dBmV
44.5 dBmV
QAM
QAM
QAM
QAM
QAM
ATDMA
ATDMA
ATDMA
ATDMA
ATDMA
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2402457745
2091379165
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2091510145
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2091537782
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2091561447
2091572271
2091633545
2091649136
2091665083
2091662655
2091672988
2091691224
2091693195
2091710211
2091718589
2091723597
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2091737367
2091755605
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2402457745
2120321107
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2120321107
66
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66
Firewall logs for last week.
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EG
Expert
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111.4K Messages
5 years ago
Most of the downstream channel power levels are still too low / out of spec. You should get the techs involved again until it gets fixed properly.
Bear in mind that if the premises facing techs can not find or fix a problem at your home, it is they who are responsible for escalating it to their line / network / maintenance dept. techs. The problem may lie beyond your home in the local neighborhood infrastructure somewhere but it is their S.O.P. to start at the home.
Good luck !
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