New Poster
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7 Messages
Intermittent Packet Loss on irregular basis
The past few years, my household occasionally had intermittent, irregular packet loss. We had techs come out and check signals, cables and splitters. Upon using applications like PingPlotter to see where the loss was happening, it was always the routing through Xfinity servers. The problems randomly lessened over time, but it seems to have returned again within the past month, and when I ran PingPlotter to see where it was happening, lo and behold, Xfinity servers were the issue. Here's a screenshot of what a simple ping test to Google looks like on the network:
25% packet loss is average during these times (and it has spiked at over 50% in the past), during which nobody in the house can realistically take work calls, play games, or even use the internet in general.
We had this issue even when we were using the Xfinity modem/router combo, and the internet was actually better once I swapped it out with my own modem/router combo. This issue is ridiculous and the fact it's returning after a year or two is driving me to the point I may have to seek other alternatives for internet soon if there isn't a way to resolve it.
XfinityBrianH
Official Employee
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2.5K Messages
19 days ago
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1….
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EG
Expert
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120.9K Messages
19 days ago
@PitBoss59 @XfinityBrianH
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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PitBoss59
New Poster
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7 Messages
13 days ago
So far Xfinity has claimed that the node was degraded, and that repairs/maintenance was going to fix it. However we're still experiencing packet loss on a different server than the one listed in the original image...
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