R

Visitor

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2 Messages

Thu, Aug 4, 2022 5:46 AM

Intermittent packet loss and signal lag. Possible downstream power issue??

Hello, I have an Arris SB8200 and am experiencing intermittent packet loss and lag while gaming. I recently purchased this to try and eliminate the issue. I am wondering if i have issues with the line in from the cable box. Below are my downstream and upstream levels

Downstream Bonded Channels
Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables
44 Locked QAM256 669000000 Hz 4.5 dBmV 42.2 dB 0 0
17 Locked QAM256 501000000 Hz 4.5 dBmV 43.3 dB 0 0
18 Locked QAM256 507000000 Hz 4.5 dBmV 43.3 dB 0 0
19 Locked QAM256 513000000 Hz 4.5 dBmV 42.9 dB 0 0
20 Locked QAM256 519000000 Hz 4.4 dBmV 43.4 dB 0 0
21 Locked QAM256 525000000 Hz 4.5 dBmV 43.4 dB 1 0
22 Locked QAM256 531000000 Hz 4.3 dBmV 43.1 dB 0 0
23 Locked QAM256 537000000 Hz 4.3 dBmV 43.2 dB 1 0
24 Locked QAM256 543000000 Hz 4.1 dBmV 43.0 dB 0 0
25 Locked QAM256 549000000 Hz 4.2 dBmV 43.0 dB 0 0
26 Locked QAM256 555000000 Hz 4.3 dBmV 42.9 dB 0 0
27 Locked QAM256 561000000 Hz 4.2 dBmV 42.8 dB 0 0
28 Locked QAM256 567000000 Hz 4.2 dBmV 43.0 dB 0 0
29 Locked QAM256 573000000 Hz 4.0 dBmV 42.8 dB 0 0
30 Locked QAM256 579000000 Hz 3.7 dBmV 42.6 dB 0 0
31 Locked QAM256 585000000 Hz 3.8 dBmV 42.7 dB 0 0
32 Locked QAM256 591000000 Hz 3.8 dBmV 42.6 dB 0 0
33 Locked QAM256 597000000 Hz 4.1 dBmV 42.4 dB 0 0
34 Locked QAM256 603000000 Hz 4.1 dBmV 42.4 dB 0 0
35 Locked QAM256 615000000 Hz 4.1 dBmV 42.1 dB 4 0
36 Locked QAM256 621000000 Hz 4.0 dBmV 42.3 dB 0 0
37 Locked QAM256 627000000 Hz 4.3 dBmV 42.2 dB 1 0
38 Locked QAM256 633000000 Hz 4.4 dBmV 42.1 dB 0 0
39 Locked QAM256 639000000 Hz 4.2 dBmV 42.1 dB 0 0
40 Locked QAM256 645000000 Hz 4.5 dBmV 42.3 dB 0 0
41 Locked QAM256 651000000 Hz 4.2 dBmV 42.0 dB 0 0
42 Locked QAM256 657000000 Hz 4.1 dBmV 42.2 dB 0 0
43 Locked QAM256 663000000 Hz 4.6 dBmV 42.3 dB 0 0
45 Locked QAM256 675000000 Hz 4.5 dBmV 41.3 dB 0 0
46 Locked QAM256 681000000 Hz 4.4 dBmV 42.0 dB 0 0
47 Locked QAM256 687000000 Hz 4.2 dBmV 41.9 dB 0 0
48 Locked Other 722000000 Hz 4.2 dBmV 40.0 dB 12925776 0


Upstream Bonded Channels
Channel Channel ID Lock Status US Channel Type Frequency Width Power
1 1 Locked SC-QAM Upstream 16400000 Hz 6400000 Hz 48.0 dBmV
2 2 Locked SC-QAM Upstream 22800000 Hz 6400000 Hz 48.0 dBmV
3 3 Locked SC-QAM Upstream 29200000 Hz 6400000 Hz 47.0 dBmV
4 4 Locked SC-QAM Upstream 35600000 Hz 6400000 Hz 46.0 dBmV


Current System Time: Wed Aug 3 21:44:39 2022

Official Employee

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641 Messages

13 d ago

Welcome to our community forum, @Rydock22! I rely on my internet every day to work from home so I know how important it is to have a steady connection. I'll stick with you here until we confirm everything is back up and running smoothly :). 

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to take a closer look at your signals. 

Visitor

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2 Messages

@XfinityEmilyB​ thank you, I have sent one.

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