Visitor
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1 Message
Intermittent Outage
I am having an intermittent outage of approximately 10 minutes every hour. During one of the outages I was able to log on to the app and the Xfinity Assistant chatbot found that it couldn't see my modem, but by the time I got a 10 minute text back it was back up. It is still going down about 10 minutes every hour. The chatbot does not appear to have an option for an intermittent issue. How can I report this problem?
XfinityKei
Official Employee
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1.9K Messages
3 months ago
@user_jjxjme Thanks for bringing your connection concerns to our attention. Our team is here to help! I have some questions to better assist, so we can resolve this for you.
When did this start?
What type of device are you experiencing the connection issues on?
Does your modem power off when this happens?
Do you receive any official text alerts from us stating the connection is down?
Are you connected via Wi-Fi?
Have you performed any troubleshooting steps?
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user_9b004b
Visitor
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1 Message
14 days ago
Having the same issue.
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EG
Expert
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113.3K Messages
14 days ago
@user_9b004b
Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. Dead thread is now being closed.
For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on someone else's older thread can delay getting help.
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