Visitor
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1 Message
Intermittent network drops since July 1st 2023
Hi Comcast,
Last Saturday July 1st, I experienced frequent internet connection drops, and Comcast reported an issue with the service that was being addressed. It did eventually stabilize that evening. Though every day since then, there will be a seemingly random time in the day where the internet connection will drop for a couple minutes, then reconnect. This may repeat a few times over the course of 30 minutes to an hour. I have separate devices for modem and router. The modem is a Motorolla SB6121. When the issue happens, the internet status lights will go out for several seconds, then slowly come back. So we can rule out the home router and other home equipment. The coax wiring from the wall port to the modem is solid. Its the same symptoms as when the disconnects were happening Saturday, when Comcast reported a known issue, so seems like this is the place to report it, and hopefully someone can check my line, specifically recent history of disconnects of my service. Can that be checked on one or more Comcast devices? I know ISPs typically have this capability, so they can troubleshoot issues like this.
Thanks
XfinityEsteban
Official Employee
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137 Messages
2 years ago
Hello, user_77120e. Intermittent connection issues can be frustrating for sure. Please allow me to take a closer look into this for you here.
Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_fe0710
1 Message
2 years ago
I’m having a similar issue. Just started tonight out of the clear blue sky—my connection suddenly drops for a couple of minutes before my modem re-establishes a clean connection. So far it’s happened at least ten times in the last 3 hrs. Connections between my modem and all other hardware are fine, so it seems like it’s gotta be something to do with the signal coming into my house. I’d appreciate it if Comcast can confirm the lost connections I’m witnessing and help troubleshoot the situation.
Thanks
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EG
Expert
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110.8K Messages
2 years ago
@user_fe0710
Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. Dead thread is now being closed.
For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on an old thread can delay getting help.
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