Contributor
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22 Messages
Intermittent loss of internet
At some apparently random intervals, my internet service simply stops working. My desktop PC, connected with an Ethernet cable, cannot connect to anything on the internet, even though the network icon’s hover script says “Internet service,” and after some random time interval it starts working again. On my phone, I’ll get a message saying there’s no connection and giving me a choice between “Use cellular data” and “Keep trying WiFi.” That also starts working after a while. I have cold-booted the modem multiple times, leaving the power plug unplugged for at least two minutes each time.
Sounds like I might need a new modem?
EG
Expert
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111.5K Messages
4 years ago
Start with the modem's signal stats. Perhaps they already are, or they are close to being out of spec and intermittently they go completely of spec. Try getting them here http://192.168.100.1 or here http://10.0.0.1
Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.
What is the exact make and model number of the modem ?
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