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user_9hub7b
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09/09/2026 12:11 PM

Intermittent Line Drops - Unresolved Maintenance Ticket / Tech Escalation Requested

A field tech tested my wall outlet, identified a clear signal issue, and opened a maintenance ticket. Maintenance closed the ticket without resolving the problem. Both my personal hardware and a brand-new xFi Gateway suffer from intermittent line drops and OneWifi system crashes while downstream/upstream power levels test normal. I need a Tier 2 / Lead Technician visit to trace the line drop from the tap to my outlet.

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4 hours ago

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XfinityRoberto

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2.5K Messages

4 hours ago

Good morning! @user_9hub7b, thank you so much for reaching out to us regarding the issues you are having with your service. You are in the right place and we are happy to assist you today. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

Let me know if you have any questions.

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