4 Messages
Intermittent Lag Spikes
Only really noticeable when gaming, but while playing I'll notice it spike for 30ms to 1000ms for about 3 seconds and then come back down occurring as frequent as 3 times in a minute to sometimes once an hour. This happens on my phone, PC or Laptop, wired or wireless. I've restarted everything multiple times the router and the computers.
XfinityGabriel
Official Employee
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2.2K Messages
1 year ago
Hi, @JocelynL! Thanks for taking the time to visit XFINITY on our forums page. Experiencing intermittent connectivity is always frustrating when I am gaming too so I understand the inconvenience that this can cause. I am sorry to hear about this experience. You've come to the best place in virtual land for help. Let's get that fixed.
If you were to run an internet health test via the Xfinity app, what results would it pull for you?
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XfinityGabriel
Official Employee
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2.2K Messages
1 year ago
Ah, okay. When did you start noticing the lag issue? Are you still noticing the lag issue when gaming at this time, @JocelynL?
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EG
Expert
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110.2K Messages
11 months ago
@user_qcxp0m
Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 5-month-old dead thread is now being closed.
For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on someone else's older thread can delay getting help.
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