New Poster
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6 Messages
Intermittent issues with Modem and Asus GT-AC5300
Hi All, I am having a strange issue where I loose internet connection every night and morning around the same time. I have a motorola SB6190 modem and behind it, an Asus GT-AC5300. The asus router looses the wan IP and the modem goes offline. I believe the router is getting blocked by comcast?
Acquire Downstream Channel / blank
Connectivity State / blank / LOCKED
Boot State / OK / Operational
Configuration File / OK / Operational
Security / Enabled / BPI+
DOCSIS Network Access Enabled / Allowed
i can post the rest of the upstream / downstream bonded channels shortly.
please help!
thanks,
Mercedes
EG
Expert
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110.2K Messages
2 years ago
Your last post with that pic of the modem startup procedure was marked as being "Private" by the forum software / bot because it contains the Cable Modem MAC address. That is considered to be personal information. The posting of personally identifiable information is a violation of their forum guidelines. Please delete that pic only.
Please also copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.
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esligia54
New Poster
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6 Messages
2 years ago
These numbers were taken this morning. All working fine at the moment. Will post numbers during an outage.
**DownStream**
Channel
Power
SNR
Corrected
Uncorrectables
1
9.00 dBmV
43.38 dB
8
0
2
9.00 dBmV
43.38 dB
11
0
3
9.20 dBmV
43.38 dB
0
0
4
9.10 dBmV
43.38 dB
0
0
5
8.90 dBmV
43.38 dB
0
0
6
9.10 dBmV
43.38 dB
0
0
7
9.10 dBmV
43.38 dB
0
0
8
9.00 dBmV
43.38 dB
0
0
9
9.20 dBmV
43.38 dB
0
0
10
9.20 dBmV
43.38 dB
0
0
11
9.30 dBmV
43.38 dB
0
0
12
9.30 dBmV
43.38 dB
0
0
13
9.30 dBmV
43.38 dB
0
0
14
9.40 dBmV
43.38 dB
0
0
15
9.40 dBmV
43.38 dB
0
0
16
9.10 dBmV
43.38 dB
0
0
17
9.20 dBmV
43.38 dB
0
0
18
9.10 dBmV
43.38 dB
0
0
19
8.90 dBmV
43.38 dB
0
0
20
9.00 dBmV
43.38 dB
0
0
21
8.80 dBmV
43.38 dB
0
0
22
8.80 dBmV
43.38 dB
0
0
23
8.70 dBmV
43.38 dB
0
0
24
8.70 dBmV
43.38 dB
7
0
25
8.60 dBmV
41.90 dB
15
0
26
8.40 dBmV
41.90 dB
0
0
27
8.60 dBmV
42.60 dB
0
0
28
8.40 dBmV
42.60 dB
0
0
29
8.30 dBmV
41.90 dB
0
0
30
8.30 dBmV
41.90 dB
0
0
31
8.40 dBmV
41.90 dB
0
0
32
8.20 dBmV
41.90 dB
0
0
**UpStream**
Channel
Lock Status
US Channel Type
Channel ID
Symbol Rate
Frequency
Power
1
Locked
ATDMA
17
5120 kSym/s
16.40 MHz
34.25 dBmV
2
Locked
ATDMA
20
5120 kSym/s
35.60 MHz
35.43 dBmV
3
Locked
ATDMA
19
5120 kSym/s
29.20 MHz
34.18 dBmV
4
Locked
ATDMA
18
5120 kSym/s
22.80 MHz
34.18 dBmV
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esligia54
New Poster
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6 Messages
2 years ago
0
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esligia54
New Poster
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6 Messages
2 years ago
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