Visitor
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1 Message
Intermittent Issues for over a year
Ever since moving to my apartment complex over a year ago have had intermittent, but severe connectivity issues, from 1100-1300 daily, and during peak usage times. A tech game out last year and fixed/replaced some connections, and left his "supervisor's phone number, in case issues come back." They did, and the phone number's voicemail was full, and never responded to multiple phone calls. Recently got new modem/router trying to fix issues, they didn't. I now have modem logs from my netgear CM2000, showing upstream issues on xfinity's side/equipment demonstrating multiple upstream ranging failures implying plant problem/T3 timeouts. I would like to please talk to tier 3/advanced technical support/network engineering team to resolve the problem(s.)
XfinityBradM
Official Employee
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1.2K Messages
5 hours ago
@user_3cpf2w Our team can dive in and get one of our awesome technicians back out there to check on the lines and connectors if you're having signal issues as you've described. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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EG
Expert
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116.6K Messages
5 hours ago
@user_3cpf2w @XfinityBradM
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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