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user_bw0035lm
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31 Messages

Monday, October 13th, 2025 1:47 PM

intermittent internet

When I use my wireless laptop the internet goes down intermittently. The internet icon bars go up and down often. In fact while typing this the internet went down-- I have deleted browsing data and restarted many times--do I need a new modem or what? It is very annoying!!

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1 month ago

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XfinityDena

Official Employee

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3.9K Messages

2 months ago

Thank you for reaching out. I am sorry to hear this is happening with your laptop. Are you seeing the drop on all of your devices? Is it just the laptop? Are you using a VPN? @user_bw0035lm

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user_bw0035lm

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31 Messages

I only have this laptop -- doesn't happen on my iPhone.  It started about 3 weeks ago and I need it to stop losing connection with sites intermittently -- thanks for helping!

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1 month ago

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XfinityMatthew

Official Employee

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1.1K Messages

@user_bw0035lm Please send us a direct message with your full name and the service address. We will want to run some test and troubleshooting to see what we are seeing on our end. 

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 month ago

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EG

Expert

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114.7K Messages

1 month ago

@user_bw0035lm @XfinityMatthew 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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