New Poster
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9 Messages
Intermittent internet
Been dealing with this issue for over 8 months now … you want me to keep paying but I have had multiple techs at my house and some SR techs snd no one can seem to figure this out. They have blamed everything but still show disconnects,I have been working with techs for multiple months but I guess they don’t bother talking to Comcast because I keep getting shut off “why should I pay for this [Edited: "Language"] service” but I was again promised a call back and it has now been over 24 hours and still waiting… I spoke with sharry yesterday she said she was ferrying me to supervisor and came back 20 min later after stating she was transferring me now just to tell me someone would call me back within 2 hours still no call back from 5 pm last night. Called Comcast again 40 more mins on hold and they said call back in 30 min it has already been over an hour. They just do not care
user_e57a61
New Poster
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9 Messages
3 days ago
So I guess my place in line is when they are all done with their backlog … been waiting 30 min more and still no call vack
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XfinityShawn
Official Employee
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1.5K Messages
12 hours ago
@user_e57a61 This isn't the experience we want you or any customer to have, and my team can help. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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