user_e57a61's profile

New Poster

 • 

9 Messages

Tuesday, May 13th, 2025 10:04 PM

Intermittent internet

Been dealing with this issue for over 8 months now … you want me to keep paying but I have had multiple techs at my house and some SR techs snd no one can seem to figure this out.  They have blamed everything  but still show disconnects,I have been working with techs for multiple months but I guess they don’t bother talking to Comcast because I keep getting shut off “why should I pay for this [Edited: "Language"] service” but I was again promised a call back and it has now been over 24 hours and still waiting… I spoke with sharry yesterday she said she was ferrying me to supervisor and came back 20 min later after stating she was transferring me now just to tell me someone would call me back within 2 hours still no call back from 5 pm last night.   Called Comcast again 40 more mins on hold and they said call back in 30 min it has already been over an hour.     They just do not care 

New Poster

 • 

9 Messages

3 days ago

So I guess my place in line is when they are all done with their backlog … been waiting 30 min more and still no call vack

New Poster

 • 

9 Messages

So they finally call me back to get me to representative and they put me on hold again  waiting over 6 min now starting my timers on my phone… finally got someone he wants me to pay so they can troubleshoot.   This totally wrong. He said he would restore the service and we are now 30 min in and he is now backtracking again saying he needs a payment. 

New Poster

 • 

9 Messages

Do now I am listening to dead air Joe told me I had a credit that takes care of the part due amount a nd said just make the payment to show it is being made so I did and now he is gone the call is still connected but no one is there and the services are still not restored…. This is crazy still have not heard from a manager..  now been over 28 hours I will keep you updated 

Official Employee

 • 

1.5K Messages

12 hours ago

@user_e57a61 This isn't the experience we want you or any customer to have, and my team can help. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

forum icon

New to the Community?

Start Here