2 Messages
Intermittent internet
I lose internet through the entire day. Tried AI chat, checks my system, all seems ok but I lose internet service during the check, but AI says all is fine! Trying to chat here too and I lose signal.
Tim
2 Messages
I lose internet through the entire day. Tried AI chat, checks my system, all seems ok but I lose internet service during the check, but AI says all is fine! Trying to chat here too and I lose signal.
Tim
EG
Expert
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106.9K Messages
1 month ago
Is this with a WiFi connection ? If so, as a test, does a computer / device that is hardwired directly to the router / gateway device with an ethernet cable have the same problem ?
With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step in troubleshooting before proceeding any further.
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XfinityKassie
Official Employee
•
1.3K Messages
1 month ago
0
0
EG
Expert
•
106.9K Messages
1 month ago
@user_ht4pry
Have you had a chance to try that test ?
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