Intermittent Internet Redux 2

@XfinityDena​ I have a technical question on a failed new modem install to solve my intermittent router connection. In my private DM, your colleague asked me to install a new modem, claiming the issue was the current modem.  At the time I went to install the new router, the old router was actually working  for a few hours as it had previously "worked."  However, the new router was not able to work.  Neither I or the tech that your app connected me with was able to make it work.  While we were chatting, he asked for the MAC for the new router before he finally concluded he could not make the new one work as there was no connection. I assumed he entered the MAC address for the new router.

I told him that I was going to reconnect the old router because at least it worked sometimes.  He never responded to my question about whether he needed to input the old router's MAC address for your network to recognize that old router.  Did he need to reenter that old router's MAC address before I can get it to connect at least intermittently?

Hello user_dqs22. Manual re-entry of any MAC address is not required on our end for our own equipment, but please feel free to follow up in our private messages in you're still needing help!