5 Messages
Intermittent Internet outage - getting worse
My internet service has been on and off intermittently since Monday and it’s getting worse; yesterday there was no signal for almost 5h. I have already rebooted my modem and tried troubleshooting via my Xfinity account. No checks were suggested, instead a note stating ‘our system detected an issue with your internet performance that requires a technician to resolve’. No details about the nature of the issue or what a technician would do. This feels like a scam. I work from home and need the internet issue resolved but are very uncomfortable letting a stranger into my house without knowing in advance what he plans to do or what area of the house specifically he needs access to. Any suggestions what else I can try?
XfinityRoberto
Official Employee
•
1.7K Messages
1 month ago
Hi there and welcome to Comcast @user_hsfnoq. Thank you so much for taking your time in reaching out to us here on our Xfinity Community Forums page. You are in the correct place and we are happy to take a look at your account.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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