Intermittent Internet Issues with Arris S33 Modem

Hi everyone. As the title suggests, I am having issues with my Arris S33 modem frequently disconnecting. I have been researching common issues and I believe (but am not entirely sure) that the modem is receiving too much power on the upstream bonded channels. That said, the uncorrectables are slightly concerning too as they seem very high. Mind you I just reset my modem less than an hour ago. Below I am posting my stats from the modem. If anyone has any suggestions that would be great. Thank you for your help!

Downstream Bonded Channels
Channel ID	Lock Status	Modulation	Frequency	Power	SNR/MER	Corrected	Uncorrectables
5	Locked	QAM256	507000000 Hz	-2 dBmV	41 dB	1941	6142
1	Locked	QAM256	477000000 Hz	-2 dBmV	41 dB	1807	5896
2	Locked	QAM256	483000000 Hz	-2 dBmV	41 dB	8660	24579
3	Locked	QAM256	489000000 Hz	-2 dBmV	41 dB	8682	24725
4	Locked	QAM256	495000000 Hz	-2 dBmV	41 dB	8808	24736
6	Locked	QAM256	513000000 Hz	-2 dBmV	41 dB	8935	24295
7	Locked	QAM256	519000000 Hz	-2 dBmV	41 dB	1911	5736
8	Locked	QAM256	525000000 Hz	-2 dBmV	41 dB	8613	23685
9	Locked	QAM256	531000000 Hz	-3 dBmV	41 dB	8698	24452
10	Locked	QAM256	537000000 Hz	-2 dBmV	41 dB	8667	23624
11	Locked	QAM256	543000000 Hz	-3 dBmV	41 dB	8606	23329
12	Locked	QAM256	549000000 Hz	-2 dBmV	41 dB	8847	23693
13	Locked	QAM256	555000000 Hz	-3 dBmV	40 dB	8854	23636
14	Locked	QAM256	561000000 Hz	-3 dBmV	40 dB	8815	23905
15	Locked	QAM256	567000000 Hz	-3 dBmV	40 dB	8853	23788
16	Locked	QAM256	573000000 Hz	-3 dBmV	40 dB	8816	23812
17	Locked	QAM256	579000000 Hz	-3 dBmV	40 dB	8934	23417
18	Locked	QAM256	585000000 Hz	-3 dBmV	40 dB	9020	23421
19	Locked	QAM256	591000000 Hz	-3 dBmV	40 dB	8968	23418
29	Locked	QAM256	453000000 Hz	-1 dBmV	42 dB	8690	24744
34	Locked	QAM256	459000000 Hz	-1 dBmV	42 dB	8383	24833
35	Locked	QAM256	465000000 Hz	-1 dBmV	41 dB	8516	24720
36	Locked	QAM256	471000000 Hz	-2 dBmV	41 dB	8839	25014
37	Locked	OFDM PLC	690000000 Hz	-5 dBmV	38 dB	13875621	3306
38	Locked	QAM256	423000000 Hz	-1 dBmV	42 dB	8835	25898
39	Locked	QAM256	435000000 Hz	-2 dBmV	42 dB	8828	25112
40	Locked	QAM256	441000000 Hz	-2 dBmV	41 dB	8726	25096
41	Locked	QAM256	447000000 Hz	-2 dBmV	41 dB	8784	24957
42	Locked	QAM256	399000000 Hz	0 dBmV	42 dB	9025	25979
43	Locked	QAM256	405000000 Hz	0 dBmV	42 dB	8797	25928
44	Locked	QAM256	411000000 Hz	0 dBmV	42 dB	9018	25848
45	Locked	QAM256	417000000 Hz	-1 dBmV	42 dB	8742	25751

Upstream Bonded Channels
Channel ID	Lock Status	US Channel Type	Frequency	Width	Power
1	Locked	SC-QAM	35600000 Hz	6400000	51.0 dBmV
2	Not Locked	SC-QAM	29200000 Hz	6400000	54.8 dBmV
3	Not Locked	SC-QAM	22800000 Hz	6400000	53.3 dBmV
4	Not Locked	SC-QAM	16400000 Hz	6400000	49.5 dBmV
8	Locked	SC-QAM	39600000 Hz	1600000	50.3 dBmV

Responses

EG

Expert

•

111.3K Messages

3 years ago

FWIW. The downstream power is what is "received" by the modem from the Comcast system. The upstream power is *transmitted* by the modem to the system.

That said. The downstream is o/k / in spec but the upstream power is marginal to out of spec, and it may be intermittently fluctuating even farther out of spec. That can cause random disconnects, spontaneous re-booting of the modem, speed, packet loss, latency problems, and the un-bonding of channels.

In an effort to try to obtain better connectivity / more wiggle room, check to see if there are there any excess/unneeded coax cable splitters in the line leading to the modem that can be eliminated/re-configured. Any splitters that remain should be high quality and cable rated for 5-1000 MHz, bi-directional, and no gold colored garbage from Radio Shack, Home Depot, Target, etc. Splitters should be swapped with known to be good / new ones to test.

Also check the coax cable for any damage such as cuts, nicks, kinks, sharp bends, etc.

If there aren't any unneeded splitters that can be eliminated and if your coax wiring setup can't be reconfigured so that there is a single two-way splitter connected directly off of the drop from the street / pole with one port feeding the modem and the other port feeding the rest of the house/equipment with additional splits as needed and you've checked all the wiring and fittings for integrity and tightness and refresh them by taking them apart then check for and clean off any corrosion / oxidation on the center wire and put them back together again, then perhaps it's best to book a tech visit to investigate and correct.

Good luck with it !

0

U

user_5ce29d

Visitor

•

4 Messages

3 years ago

Thank you for your response!

I replaced the splitter with one within the parameters you suggested earlier today. You are correct. The Upstream does fluctuate even further out of spec. I just checked again and it appears even worse than when I looked earlier. I could attempt to remove the splitter to see if it helps but we have a cable box in the room with the modem, hence the splitter.

I have also checked the wiring to the best of my ability and it all seems to be in good shape. It looks like a tech visit may be the best solution as you suggested unless you have any other ideas before I take that route.

I will also include error messages below with the updated upstream bonded channels.

Thanks again!

Upstream Bonded Channels
Channel ID	Lock Status	US Channel Type	Frequency	Width	Power
1	Locked	SC-QAM	35600000 Hz	6400000	51.0 dBmV
2	Not Locked	SC-QAM	29200000 Hz	6400000	55.5 dBmV
3	Not Locked	SC-QAM	22800000 Hz	6400000	50.3 dBmV
4	Not Locked	SC-QAM	16400000 Hz	6400000	54.8 dBmV
8	Locked	SC-QAM	39600000 Hz	1600000	50.3 dBmV

6/7/2022 11:42:11	6	CM-STATUS message sent. Event Type Code: 24; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 11:42:14	3	No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 11:42:20	3	Successful LAN WebGUI login from 68.51.56.169 on 22/07/06 at 11:42 AM.
6/7/2022 11:43:21	3	No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 11:43:21	3	Ranging Request Retries exhausted;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 11:43:21	3	16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 11:46:16	3	No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 11:46:16	3	Ranging Request Retries exhausted;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 11:46:16	3	16 consecutive T3 timeouts while trying to range on upstream channel 1;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 11:48:56	3	No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 11:48:56	3	Ranging Request Retries exhausted;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 11:48:56	3	16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 11:49:01	3	No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 11:49:01	3	Ranging Request Retries exhausted;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 11:49:01	3	16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 11:51:17	3	No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 11:51:17	3	Ranging Request Retries exhausted;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 11:51:17	3	16 consecutive T3 timeouts while trying to range on upstream channel 1;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 11:53:50	3	No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 11:53:50	3	Ranging Request Retries exhausted;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 11:53:50	3	16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 11:56:07	3	No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 11:56:07	3	Ranging Request Retries exhausted;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 11:56:07	3	16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 11:56:28	3	No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 11:56:28	3	Ranging Request Retries exhausted;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 11:56:28	3	16 consecutive T3 timeouts while trying to range on upstream channel 1;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 11:58:48	3	No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 11:58:48	3	Ranging Request Retries exhausted;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 11:58:48	3	16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 12:00:27	3	No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 12:00:27	3	Ranging Request Retries exhausted;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 12:00:27	3	16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 12:00:59	3	No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 12:01:05	6	CM-STATUS message sent. Event Type Code: 16; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 12:01:31	3	No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 12:01:31	3	Ranging Request Retries exhausted;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 12:01:31	3	16 consecutive T3 timeouts while trying to range on upstream channel 1;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 12:04:06	3	No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 12:04:17	6	CM-STATUS message sent. Event Type Code: 24; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 12:04:21	3	No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 12:04:21	3	Ranging Request Retries exhausted;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 12:04:21	3	16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 12:05:12	3	No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 12:05:12	3	Ranging Request Retries exhausted;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 12:05:12	3	16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 12:05:44	3	No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 12:05:44	3	Ranging Request Retries exhausted;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 12:05:44	3	16 consecutive T3 timeouts while trying to range on upstream channel 1;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 12:06:49	3	No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 12:07:00	6	CM-STATUS message sent. Event Type Code: 16; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 12:07:11	3	No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 12:07:22	6	CM-STATUS message sent. Event Type Code: 20; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 12:07:36	6	CM-STATUS message sent. Event Type Code: 5; Chan ID: 15 17 18 19 38 41 42 43 44; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 12:09:26	3	No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 12:09:47	6	CM-STATUS message sent. Event Type Code: 22; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 12:10:13	3	No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 12:10:13	3	Ranging Request Retries exhausted;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 12:10:13	3	16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 12:11:18	3	No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 12:11:18	3	Ranging Request Retries exhausted;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 12:11:18	3	16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 12:11:42	3	No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 12:11:42	3	Ranging Request Retries exhausted;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 12:11:42	3	16 consecutive T3 timeouts while trying to range on upstream channel 1;CM-MAC=c[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 12:11:47	3	No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 12:11:49	6	CM-STATUS message sent. Event Type Code: 24; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 12:13:45	3	No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 12:13:45	3	Ranging Request Retries exhausted;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 12:13:45	3	16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 12:16:50	3	No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 12:16:50	3	Ranging Request Retries exhausted;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 12:16:50	3	16 consecutive T3 timeouts while trying to range on upstream channel 1;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 12:17:19	3	No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 12:17:19	3	Ranging Request Retries exhausted;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 12:17:19	3	16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 12:19:18	3	No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 12:19:18	3	Ranging Request Retries exhausted;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 12:19:18	3	16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 12:21:42	3	No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 12:21:42	3	Ranging Request Retries exhausted;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 12:21:42	3	16 consecutive T3 timeouts while trying to range on upstream channel 1;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 12:22:27	3	No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 12:22:35	3	Successful LAN WebGUI login from 68.51.56.169 on 22/07/06 at 12:22 PM.
6/7/2022 12:22:43	3	No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 12:22:43	3	Ranging Request Retries exhausted;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 12:22:43	3	16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 12:25:26	3	No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 12:25:26	3	Ranging Request Retries exhausted;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 12:25:26	3	16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 12:27:30	3	No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 12:27:30	3	Ranging Request Retries exhausted;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 12:27:30	3	16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 12:27:37	3	No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 12:27:37	3	Ranging Request Retries exhausted;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 12:27:37	3	16 consecutive T3 timeouts while trying to range on upstream channel 1;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 12:31:24	3	No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 12:31:24	3	Ranging Request Retries exhausted;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 12:31:24	3	16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
6/7/2022 12:33:14	3	No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;

(edited)

0

EG

Expert

•

111.3K Messages

3 years ago

@user_5ce29d

Please redact all of the CM MAC and the CMTS MAC addresses in your error log entries for your privacy. They are considered to be personal information. The posting of personally identifiable information is a violation of their forum guidelines. The forum bot will not allow your post to be seen publically. It flagged your post as "Private".

0

U

user_5ce29d

Visitor

•

4 Messages

3 years ago

I fixed that. Very sorry.

0

EG

Expert

•

111.3K Messages

3 years ago

No worries ! So if there is nothing more that can be done to improve the connection quality, then you'll need a tech visit as stated.

Bear in mind that if the premises facing techs can not find or fix a problem at your home, it is they who are responsible for escalating it to their line / network / maintenance dept. techs. The problem may lie beyond your home in the local neighborhood infrastructure somewhere but it is their S.O.P. to start at the home. And if the problem is found to be on their side of the demarcation point, there will not be any charge.

Good luck !

0

U

user_5ce29d

Visitor

•

4 Messages

3 years ago

Thank you for your help! It is much appreciated.

1

0

CCAmir

Gold Problem Solver

•

7.2K Messages

Hi Kevin, thanks for taking the time to post here. I wanted to follow up to see how things are going. Did you get this issue taken care of?

I no longer work for Comcast.

3 years ago

0

EG

Expert

•

111.3K Messages

3 years ago

Quite welcome ! Please post back here with how things turn out, thanks.

0

Your Home Network

user_5ce29d

Intermittent Internet Issues with Arris S33 Modem

EG

user_5ce29d

EG

user_5ce29d

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user_5ce29d

CCAmir

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