Visitor
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1 Message
Intermittent internet for past 2 weeks... Cannot get a hold of a "person" at Xfinity at all. Xfinity Assistant is horrible.
I have had my internet service go down intermittently for 5 minutes roughly 1-2 times daily for the past 2 weeks. I've gone through the Xfinity Assistant multiple times with no fixes identified and effectively NO support from Xfinity. There is NO manner to get in touch with a technician to set up a service appointment at all. The callback, via text, from Xfinity Assistant after the most recent troubleshooting was the following:
"Xfinity Alerts: We see you recently tried to reset your device. Is the problem resolved? Reply Y if it is fixed or N if you're still having a problem.
My response: "N"
Xfinity response: "I'm not sure about that. Would you like to search Help and Support articles? 1 - Search"
My response: "1"
Xfinity response: "I'm not sure about that. Would you like to search Help and Support articles? 1 - Search"
Continued circular response from Xfinity.
Please have someone, a person, from Xfinity call me. The only way I could get this to happen otherwise was to threaten to cancel service where they are scheduling a call with me... ON SUNDAY, 5 days from now, 8:30 - 9AM... There was NO choice for day/time given at all.
Horrible service Xfinity... When I move I will consider going with someone else for service.
EG
Expert
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114.3K Messages
8 minutes ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKei
Official Employee
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2K Messages
1 minute ago
@user_xfxt4m I’m sorry to hear of your experience and the issue you're having with your services, I can certainly check to see if we have anything sooner. Signing up for our Waitlist is also a great way of adding yourself to the schedule if anything sooner opens up.
Can you please direct message me your first and last name along with your full service address so that I can assist
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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