1 Message
Intermittent internet drops/massive packet loss spikes for past several months
First, I'm on a wired connection with a relatively new modem. Several times a day, usually late afternoon, my internet will drop for 1-5 minutes. I had just got accustomed to this during the summer, and it honestly didn't impact me that much, but now it's impacting work. Is there anyway I can get a tech to look at our node as that's the only thing I can think of that could be an issue. Navigating customer service feels like a labyrinth, and is often completely unhelpful (eg: restarting my modem, etc).
user_yrt9hx
1 Message
15 days ago
Been having similar issues with my router/modem combo as well. Started a few days ago and was notified about some outages in my area this morning they were all “fixed” and my internet seemed fine. Cam back from some errands around 2pm Central and my wifi is back to 5% plan speed and dropping intermittently. Using wired and wireless connections
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XfinityChelseaB
Official Employee
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1.1K Messages
13 days ago
Hello @user_4kpeqf, Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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user_jybx8k
2 Messages
13 days ago
The issues are the same as those in the earlier post with the following heading. It seems to be a widespread issue, and I spent an hour with no outcome from the customer success team. They sent a technician who, like a parrot, kept repeating the same statement with no solution.
Intermittent Connection Drops and Packet Loss (every 15-20 Minutes)
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