Intermittent Internet Drops

Continuous Internet drops have occurred over the past few days, causing great inconvenience.

I recently moved and requested for the internet and received a new device a week ago, and there was no problem for a while after installation.

However, problems continued to occur four to five days later, and the device was turned off and on several times, but the symptoms were alleviated but not resolved.

The XFinity router seems to be experiencing continuous packet drops on the XFinity backbone(?).
This is the only thing I can do because I'm not familiar with this side.

Is this XFinity network problem or XFinity router problem?

https://ibb.co/x3QFGLs

Responses

U

user_qvldhg

1 Message

3 months ago

I'm having the same problem. Started a few days ago with intermittent network drops happening up to several times an hour.

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XfinityShawn

Official Employee

•

1.1K Messages

user_qvldhg Are you still having intermittent issues at this time? Have you tried using our Xfinity app for any troubleshooting through the Xfinity Assistant?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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3 months ago

0

XfinityAmandaB

Official Employee

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1.7K Messages

3 months ago

user_aud05q Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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EG

Expert

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107.6K Messages

3 months ago

@user_aud05q @XfinityAmandaB

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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U

user_3bq10p

2 Messages

3 months ago

This is exactly what I'm seeing - it started roughly 2 weeks ago. Tried hard and soft rebooting, repositioned router, nothing works. This is pretty clearly a problem on ISP side, unless we all have abruptly bad routers that are failing in exactly the same way. Seems these forums are not monitored by Comcast?

(edited)

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Your Home Network

user_aud05q

Intermittent Internet Drops

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