1 Message
Intermittent Internet Drops
Continuous Internet drops have occurred over the past few days, causing great inconvenience.
I recently moved and requested for the internet and received a new device a week ago, and there was no problem for a while after installation.
However, problems continued to occur four to five days later, and the device was turned off and on several times, but the symptoms were alleviated but not resolved.
The XFinity router seems to be experiencing continuous packet drops on the XFinity backbone(?).
This is the only thing I can do because I'm not familiar with this side.
Is this XFinity network problem or XFinity router problem?
user_qvldhg
1 Message
1 month ago
I'm having the same problem. Started a few days ago with intermittent network drops happening up to several times an hour.
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XfinityAmandaB
Official Employee
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1.5K Messages
1 month ago
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EG
Expert
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106.9K Messages
1 month ago
@user_aud05q @XfinityAmandaB
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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user_3bq10p
2 Messages
1 month ago
This is exactly what I'm seeing - it started roughly 2 weeks ago. Tried hard and soft rebooting, repositioned router, nothing works. This is pretty clearly a problem on ISP side, unless we all have abruptly bad routers that are failing in exactly the same way. Seems these forums are not monitored by Comcast?
(edited)
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