Intermittent Internet Disconnections For Weeks
Hello I've been experiencing consistent and frequent internet connection disonnections for about 3 weeks now. I've lived in the same apartment for about 6 years and never had a single issue until about 3 weeks ago. Nothing on my end had changed. I've called customer service at least 4 times and I have power cycled my modem and computer and they've sent that signal to the modem etc each time and it didn't make any difference.
I had a sb6183 modem for 3 years and upgraded to a mb8600 hoping that would fix the problem but it didn't help at all. I've also replaced the coaxial cable and 2 way splitter but that's made no difference. I'm in Florida and apparently there is a "covid blackout" and customer service told me every time that they are not sending techs out?
This has to be a problem on xfinity's end with the outside lines/nodes/whatever. I'm paying $86/month just for internet that disconnects every few minutes! When I told them this they offered a $12 credit on my next bill...