Visitor
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2 Messages
Intermittent Internet Disconnect
Hello, I've been having an Intermittent disconnect of 10-30 seconds every 5-30 minutes for the last 3 weeks. This is occurring in a shared building, and my neighbors with Xfinity are also experiencing this same issue. Modem is a Xfinity XB7 that was swapped in after the issue started but did not resolve the issue. Service tech was on site last week, but the issue has persisted and the tech has not returned. Xfinity's App does not recognize the problem, but the drop is long enough to disrupt work VPN or anything that requires a persistent connection.
What steps can I take to identify where the drop is occurring and then contact Xfinity to return and fix the issue? Thanks.
XfinityJeffB
Official Employee
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92 Messages
8 hours ago
Hello user_drewd, thank you for reaching out in our Xfinity Community forum. I know downtime is never a good thing, and it can be a hassle. We are here to help you. You mentioned you switched out your modem, and your neighbors are having connection issues as well. Was the tech visit before, or after the modem swap?
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