Frequent Visitor
•
14 Messages
intermittent internet connection
I've had too many techs out to my house over the past year to fix my intermittent internet connection. It was cutting in and out all day every day for a while until one day they sent somone out to work on something up on the telephone pole. He didnt even knock on me door and he fixed it. It was perfect for a while. now for the past four days its been doing it again. Just had a tech out yesterday who did nothing to fix it. I told him the problem was up at the pole and he didn't even bother going up just "put in a ticket". Every person i talk on the phone just tries to send out another tech im getting tired of this. i don't want to have another 8 techs out to my house every other week to fix internet i pay for. Any suggestions?
Accepted Solution
EG
Expert
•
111.5K Messages
5 years ago
The only reason that posts get deleted is because they violate the forum guidelines. This discussion is going nowhere. I'm out. Take care and best of luck with this !! 🙂
0
0
EG
Expert
•
111.5K Messages
5 years ago
Start here;
https://forums.xfinity.com/t5/Your-Home-Network/Internet-Troubleshooting-Tips/m-p/3310447#M316652
0
0
Cruze
New Poster
•
12 Messages
5 years ago
@EG
Come on! You threw the manual at a person who asked for help. It's something Comcast ought to fix. I have the same problem - as do others in my small street. And Comcast keeps sending those young bucks with probes and they have no way to resolve it because the problem is actually somewhere upstream. Can you address that, please? If you really want to advocate for Comcast, perhaps you could throw these manuals at Comcast:
Genuine Empathy and Integrity, Gratitude to Paying Customers, and Economics of Good Customer Service, Decision Science as Applied to Network Upgrades, Cost/Benefit Analysis of various Reducing Mean Time to Failure (MTTF) models....
I hope you get the flow..... It looks like you have been around here for a while as an expert. You probably helped a lot of people indeed and you might mean well. Thank you for all that. However, I must add that if I were that original poster, I'd take your reply as an affront on my common sense. This is the most respectful thing I can say as of now.
0
Chirat
Regular Visitor
•
8 Messages
5 years ago
0
wtmckelvey
Frequent Visitor
•
14 Messages
5 years ago
0
0
EG
Expert
•
111.5K Messages
5 years ago
O/k I can understand your frustrations but I don't see you offering any kind of help to the OP. It's a very valuable self troubleshooting tip reference ! You are only expressing your issues on someone else ongoing help thread and getting on my case. I'm a volunteer, not an employee. Do you even know how may fellow customers that I have helped here for free for 17 years ??? Please don't troll other's threads if you have nothing to offer. Thank you. This is the "most respectful thing" that *I* can say right now....
0
EG
Expert
•
111.5K Messages
5 years ago
"Useless" would be your *opinion*. You don't have a clue how many countless people that they have helped over the years. Good luck to you !!! 😊
0
0
wtmckelvey
Frequent Visitor
•
14 Messages
5 years ago
0
0
EG
Expert
•
111.5K Messages
5 years ago
Yer' preachin' to the choir here bud.
0
0
wtmckelvey
Frequent Visitor
•
14 Messages
5 years ago
0
wtmckelvey
Frequent Visitor
•
14 Messages
5 years ago
0
wtmckelvey
Frequent Visitor
•
14 Messages
5 years ago
0
0
wtmckelvey
Frequent Visitor
•
14 Messages
5 years ago
0
0
CCAndrew
Gold Problem Solver
•
25.9K Messages
5 years ago
0
wtmckelvey
Frequent Visitor
•
14 Messages
5 years ago
0
0