wtmckelvey's profile
wtmckelvey
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14 Messages

Sun, Jun 28, 2020 12:00 PM

intermittent internet connection

I've had too many techs out to my house over the past year to fix my intermittent internet connection. It was cutting in and out all day every day for a while until one day they sent somone out to work on something up on the telephone pole. He didnt even knock on me door and he fixed it. It was perfect for a while. now for the past four days its been doing it again. Just had a tech out yesterday who did nothing to fix it. I told him the problem was up at the pole and he didn't even bother going up just "put in a ticket". Every person i talk on the phone just tries to send out another tech im getting tired of this. i don't want to have another 8 techs out to my house every other week to fix internet i pay for. Any suggestions?

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Updated 

10 m ago

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Accepted Solution

EG

Expert

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86.5K Messages

10 m ago

The only reason that posts get deleted is because they violate the forum guidelines. This discussion is going nowhere. I'm out. Take care and best of luck with this !! 🙂

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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EG

Expert

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86.5K Messages

10 m ago

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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Cruze

New Poster

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9 Messages

10 m ago

@EG

Come on! You threw the manual at a person who asked for help. It's something Comcast ought to fix. I have the same problem - as do others in my small street. And Comcast keeps sending those young bucks with probes and they have no way to resolve it because the problem is actually somewhere upstream. Can you address that, please?  If you really want to advocate for Comcast, perhaps you could throw these manuals at Comcast:
Genuine Empathy and Integrity, Gratitude to Paying Customers, and Economics of Good Customer Service, Decision Science as Applied to Network Upgrades, Cost/Benefit Analysis of various Reducing Mean Time to Failure (MTTF) models....
I hope you get the flow..... It looks like you have been around here for a while as an expert. You probably helped a lot of people indeed and you might mean well. Thank you for all that. However, I must add that if I were that original poster, I'd take your reply as an affront on my common sense.  This is the most respectful thing I can say as of now.

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Chirat

Regular Visitor

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8 Messages

10 m ago

I have the same issue the past 6 weeks. Wifi connected with no internet. Tech was here 2 days ago and replaced the pole line and it worked for about a day, now back to the same in and out issue. Have you gotten any resolution?

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wtmckelvey

Frequent Visitor

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14 Messages

10 m ago

No I have not. Just some "expert" with a link to things I've tried countless times. I'm tired of talking to people on the phone with their robot responses being absolutely no help at all. I have a tech coming out Tuesday to "prioritize" the problem up at the telephone pole. I have no other ISP options in my area and I feel like Xfinity knows that. I have had 3 different modems and my cables changed 3 times in my house. IT IS NOT ON MY END. I had to get on my phone and use my data to reply to my own forum post because my internet is once again not working. Thank you Xfinity.

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EG

Expert

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86.5K Messages

10 m ago

@Cruze wrote:

@EG

Come on! You threw the manual at a person who asked for help. It's something Comcast ought to fix. I have the same problem - as do others in my small street. And Comcast keeps sending those young bucks with probes and they have no way to resolve it because the problem is actually somewhere upstream. Can you address that, please?  If you really want to advocate for Comcast, perhaps you could throw these manuals at Comcast:
Genuine Empathy and Integrity, Gratitude to Paying Customers, and Economics of Good Customer Service, Decision Science as Applied to Network Upgrades, Cost/Benefit Analysis of various Reducing Mean Time to Failure (MTTF) models....
I hope you get the flow..... It looks like you have been around here for a while as an expert. You probably helped a lot of people indeed and you might mean well. Thank you for all that. However, I must add that if I were that original poster, I'd take your reply as an affront on my common sense.  This is the most respectful thing I can say as of now.

O/k I can understand your frustrations but I don't see you offering any kind of help to the OP. It's a very valuable self troubleshooting tip reference ! You are only expressing your issues on someone else ongoing help thread and getting on my case. I'm a volunteer, not an employee. Do you even know how may fellow customers that I have helped here for free for 17 years ??? Please don't troll other's threads if you have nothing to offer. Thank you. This is the "most respectful thing" that *I* can say right now....

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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EG

Expert

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86.5K Messages

10 m ago

"Useless" would be your *opinion*. You don't have a clue how many countless people that they have helped over the years. Good luck to you !!! 😊

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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wtmckelvey

Frequent Visitor

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14 Messages

10 m ago

And my posts get deleted. I guess if resetting my equipment doesnt work my posts just get deleted. Thanks xfinity and your volunteers! I'll go back to resetting my modem and checking the connections on my wires!

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EG

Expert

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86.5K Messages

10 m ago

Yer' preachin' to the choir here bud.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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wtmckelvey

Frequent Visitor

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14 Messages

10 m ago

It is my opinion you are correct. Considering I pay every month for a service that I can barely use with no other options in my area I see my opinion as "useless" pretty accurate.

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wtmckelvey

Frequent Visitor

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14 Messages

10 m ago

All due respect but is there anything you actually can do besides referring to a link of useless troubleshooting techniques. Any tips when talking on the phone with the human representative that provide robot like responses like they are reading straight from a script? I had to tell the human being today numbers of times I need someone to fix a problem up at my telephone pole before she changed her response from just sending ANOTHER tech out to my house to sending a tech "prioritising" the pole. How many would you like to bet I get another standard tech that comes and walks around my house looking at the wires before he leaves saying he put a ticket in for the pole and doing nothing. WHY NIT JUAT SEND SOMEONE TO FIX THE POLE IN THE FIRST PLACE

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wtmckelvey

Frequent Visitor

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14 Messages

10 m ago

Thank you for the ticket number though. Those are the suggestions I'm looking for I will be sure to get a ticket number and follow up.

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wtmckelvey

Frequent Visitor

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14 Messages

10 m ago

How did I lack on what I've tried calling his trouble shooting useless and saying I've had countless numbers of techs replacing modems and wires should tell you I've tried what he linked and tried all of the techs suggestions to no avail. I post on here as a hail Mary kinda figuring it would be a waste of time.

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CCAndrew

Diamond Problem Solver

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25.9K Messages

10 m ago

Your original post, you asked for suggestions. Your original post also lacked detail on what you tried. Instead of being rude, with the link @EG gave you, all it took was a “no thanks tried it”. Good luck with your tech appointment. If you’re hung up on “tickets” ask for a ticket number before they leave.

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wtmckelvey

Frequent Visitor

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14 Messages

10 m ago

Going no where just like my internet connection! Have a good one I know you don't work for them and it isnt your fault but have a great day telling people to reset their modems!

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