Intermittent drop out on the internet

This problem is intermittent it takes about 3-4 weeks when it starts my speed slows down and start to drop out internely then it comes back and my be fine for3-4 weeks everything is fine have changed the router 3 times and the router several changed all wires to cat 7 and replaced switches to new 2.5 gig switches and still have this problem when it bad my speed test goes from 988.6 megs download to a speed of 1.6 megs download this is at it worst and doing anything on the internet is fun can't play Sirius XM without dropping out or not even working and don't try video services hear a link of test over 3 days when working right

https://testmy.net/quickstats/brian2803?dateFull=04-20-2024%20/%2004-23-2024

Then this is what it looks like when it out https://testmy.net/quickstats/brian2803?dateFull=03-24-2025%20/%2003-27-2025

on this one link scroll down to where it says 25 and click Max then hit update this will show you the 3-day total

This a 3 day test every 5 minutes as it shows is up and down by 100% in a 5 minute time right now I am in an up incline so my speed is getting better now this has been going on for 2 years now I have several tech and sometimes they find something but nothing changes it still goes in cycle of up and down

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XfinityChristy

Official Employee

•

2K Messages

27 days ago

user_ztfo0e Hello, and thank you for reaching out via our Xfinity Community Forums. I'm truly sorry you've endured this 2-year intermittent speed nightmare. Those speed test results are shocking. We need to escalate this. To get started, can you please send a direct message with your full name and address?

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0

EG

Expert

•

110.1K Messages

26 days ago

@user_ztfo0e @XfinityChristy

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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user_ztfo0e

2 Messages

They still have not fix the problem but the last tech saw levels way out of spec waiting for line tech this has been going on for 9 + months they will probably find another bad wire the wires were hit by lightning 2 years ago so I would not be surprised about that mainly because they had to ground the amp because of getting a shock on the feed wire to the amp instead of finding out why they had voltage on a wire that should not have voltage on the shield of the cable they just ground the amp then they tried putting and antenurator on the line because they are to lazy to fix it right that because levels are wrong then they lie to you about the problem maybe they will fix it this time when your down load speed is 966 megs download and 5 min it 1.6 megs download it up and down 100% but this is normal then when your speed is around 250megs download it works for awhile and you can use the Internet for a while but that don't last long but they blame your equipment when it them all the time and after 3 modems all the same problem and several routers and never ever improveming you should not get upset

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23 days ago

XfinityGabriel

Official Employee

•

2.2K Messages

user_ztfo0e, Thanks for reaching back out and for letting us know. We offer our sincerest apologies for the delayed resolution. This is definitely not the experience we strive for. We currently have our field engineers looking further into the matter. Rest assured, you are in good hands with our team over social media. We will continue to stick with you and ensure we get this resolved once and for all. We are monitoring this issue on our end and will reach back out once we get the next update. We appreciate you greatly for bearing with us through this.

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23 days ago

0

EG

Expert

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110.1K Messages

23 days ago

@user_ztfo0e

Thank you for posting back with the update ! Good luck with this !

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user_ztfo0e

Intermittent drop out on the internet

XfinityChristy

EG

user_ztfo0e

XfinityGabriel

EG

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