2 Messages
intermittent disconnections
I've been experiencing intermittent/dropped connection issues for a good while now on a daily basis. I check to see if there are outages and there are none. I also speedtest occasionally and notice I do not get a constant 700mbs - 800mbs connection. Here are my modems results.
C7000v2
Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
1 Locked QAM256 28 591000000 Hz 5.4 dBmV 43.9 dB 0 0
2 Locked QAM256 21 549000000 Hz 2 dBmV 41 dB 0 0
3 Locked QAM256 22 555000000 Hz 2.3 dBmV 41.8 dB 0 0
4 Locked QAM256 23 561000000 Hz 2.9 dBmV 40.6 dB 0 0
5 Locked QAM256 24 567000000 Hz 3.7 dBmV 43.5 dB 0 0
6 Locked QAM256 25 573000000 Hz 4.3 dBmV 43.8 dB 0 0
7 Locked QAM256 26 579000000 Hz 4.6 dBmV 43.9 dB 0 0
8 Locked QAM256 27 585000000 Hz 5 dBmV 43.8 dB 0 0
9 Locked QAM256 29 597000000 Hz 5.5 dBmV 44.1 dB 0 0
10 Locked QAM256 30 603000000 Hz 5.4 dBmV 43.9 dB 0 0
11 Locked QAM256 31 609000000 Hz 5.4 dBmV 44.1 dB 0 0
12 Locked QAM256 32 615000000 Hz 5.4 dBmV 44.3 dB 0 0
13 Locked QAM256 33 621000000 Hz 5.3 dBmV 44.1 dB 0 0
14 Locked QAM256 34 627000000 Hz 5.1 dBmV 42.9 dB 0 0
15 Locked QAM256 35 633000000 Hz 4.8 dBmV 41.2 dB 346 207
16 Locked QAM256 36 639000000 Hz 4.9 dBmV 40 dB 584 794
17 Locked QAM256 37 645000000 Hz 5.1 dBmV 44.6 dB 0 0
18 Locked QAM256 38 651000000 Hz 5.1 dBmV 44.6 dB 0 0
19 Locked QAM256 39 657000000 Hz 4.9 dBmV 44.6 dB 0 0
20 Locked QAM256 40 663000000 Hz 4.9 dBmV 43.9 dB 0 0
21 Locked QAM256 41 669000000 Hz 5.3 dBmV 44.6 dB 0 0
22 Locked QAM256 42 675000000 Hz 5.5 dBmV 44.1 dB 0 0
23 Locked QAM256 43 681000000 Hz 5.4 dBmV 44.3 dB 0 0
24 Locked QAM256 44 687000000 Hz 5.5 dBmV 44.6 dB 0 0
Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 3 5120 Ksym/sec 29200000 Hz 48.5 dBmV
2 Locked ATDMA 2 5120 Ksym/sec 22800000 Hz 46.4 dBmV
3 Locked ATDMA 1 5120 Ksym/sec 16400000 Hz 47.4 dBmV
4 Locked ATDMA 4 5120 Ksym/sec 35600000 Hz 48.5 dBmV
5 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
6 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
7 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
8 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
XfinityRoberto
Official Employee
•
1.6K Messages
5 days ago
Hi there @xthehero. Thank you so much for taking your time in reaching out to us regarding your intermittent connectivity you have been experiencing. You are in the right place, and we are happy to assist you today. Now are you experiencing this issue on a wired connection to the modem or on a Wi-Fi connection?
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EG
Expert
•
109.5K Messages
4 days ago
@xthehero @XfinityBenjaminM
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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