Intermittent Disconnection after having modem replaced, exterior line replaced and 4 service calls and Gateway is stuck in Automatic Mode
First - We are beyond frustrated. For the past 6 months (pretty much since we've been with Xfinity) our internet goes out at all times of the day and night, no rhyme or reason, and sometimes it says there is internet sometimes it says no internet. Every time Xfinity does a connection check they say "everything looks good on our end" and we never get an answer. This is on every device we have but one ipad...so two iphones, 2 laptops, Galaxy tablet, Kyocera phone, Amazon Firestick, Roku - ALL of these are being disconnected all the time.
Second - I also tried logging into the Gateway to change our channel and our account is locked in automatic mode, I cannot change it to manual. I talked with an Xfinity rep last night and she's only ever seen this one other time and the customer still had a problem with their connection after resetting the modem to the factory setting.
Please, any help would be greatly appreciated since no one at Xfinity has yet been able to fix this issue.