Visitor
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1 Message
Intermittent connectivity
We have both Internet and phone service, the phone service drops several times a day and the Internet is just as bad. Service tech was out last week and changed out the drop which was full of water. Service continues to be unstable and the modems has over 1200 resets registered with over 800 in the last week.
XfinityMatthew
Official Employee
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2.3K Messages
6 hours ago
Hello @Rscall Thanks for reaching out. Sorry to hear about all the service drops. That is certainly a concern we want to get addressed for you. We will want to run a few tests but most likely will need to get someone back out to see what else at the location may need replacing. Please send us a direct message with your full name and service address to get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start New Conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
How to: Direct messaging withing the forum.
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