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intermittent connectivity - warnings RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW
intermittent connectivity
netgear cm2000 with lots of these warnings - on Jun 19 07:38:16 2023 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW
Cable Diagnostic
Status: Poor
Action:
[Downstream Power Level]
Try these actions (Click the Refresh button after each step):
1) Make sure the coaxial cable is tightly connected.
2) Remove any unnecessary splitters.
3) Replace any required splitters.
4) Contact your service provider for troubleshooting help.
CM Status: Good
Downstream Status: Poor
Downstream Power Level: Poor
Downstream power is poor (14.4dBmV). The recommended level is between -10dBmV to 10dBmV.
Downstream SNR Level: Good
Upstream Status: Good
Upstream Power Level: Good
Current Time: Mon Jun 19 07:38:32 2023
Startup Procedure
Acquire Downstream Channel: 555000000 Hz Locked
Connectivity State: OK Operational
Boot State: OK Operational
Security: Enabled BPI+
IP Provisioning Mode: Honor MDD IPv6 only
Downstream Bonded Channels
Channel LockedStatus Modulation ChannelID Frequency Power SNR Correctables Uncorrectables
1 Locked QAM256 20 555000000 Hz 5.5 42.9 0 0
2 Locked QAM256 17 537000000 Hz 5.6 43 0 0
3 Locked QAM256 18 543000000 Hz 5.6 43 0 0
4 Locked QAM256 19 549000000 Hz 5.4 42.9 0 0
5 Locked QAM256 21 561000000 Hz 5.7 43 0 0
6 Locked QAM256 22 567000000 Hz 5.7 43 0 0
7 Locked QAM256 23 573000000 Hz 5.6 43 0 0
8 Locked QAM256 24 579000000 Hz 5.3 42.8 0 0
9 Locked QAM256 25 585000000 Hz 5.4 42.8 0 0
10 Locked QAM256 26 591000000 Hz 5.3 42.8 0 0
11 Locked QAM256 27 597000000 Hz 5.5 42.9 0 0
12 Locked QAM256 28 603000000 Hz 5.4 42.9 0 0
13 Locked QAM256 29 609000000 Hz 5.5 42.9 0 0
14 Locked QAM256 30 615000000 Hz 5.3 42.9 0 0
15 Locked QAM256 31 621000000 Hz 5.4 42.9 0 0
16 Locked QAM256 32 627000000 Hz 5.4 42.9 9 0
17 Locked QAM256 33 633000000 Hz 5.4 42.8 66 145
18 Locked QAM256 34 639000000 Hz 5.5 42.8 96 279
19 Locked QAM256 35 645000000 Hz 5.9 43 104 406
20 Locked QAM256 36 651000000 Hz 6 43 171 493
21 Locked QAM256 37 657000000 Hz 6.2 43.1 159 657
22 Locked QAM256 38 663000000 Hz 6.5 43.1 346 727
23 Locked QAM256 39 669000000 Hz 6.4 43.1 497 1057
24 Locked QAM256 40 675000000 Hz 6.4 42.1 915 1586
25 Locked QAM256 41 681000000 Hz 6.5 42.9 2167 2273
26 Locked QAM256 42 687000000 Hz 6.6 42.9 3668 3552
27 Locked QAM256 43 693000000 Hz 7.3 43.2 6843 5152
28 Locked QAM256 44 699000000 Hz 8.1 43.3 13122 7959
29 Locked QAM256 45 705000000 Hz 9.3 43.5 26472 28439
30 Locked QAM256 46 711000000 Hz 11.4 43.8 39766 81055
31 Locked QAM256 47 717000000 Hz 14.4 44.5 38307 96251
32 Not Locked Unknown 0 0 Hz 0.0 0.0 0 0
Upstream Bonded Channels
Channel LockedStatus ChannelType ChannelID SymbolRate Frequency Power
1 Locked ATDMA 9 5120 Ksym/sec 16400000 Hz 44.8 dBmV
2 Locked ATDMA 10 5120 Ksym/sec 22800000 Hz 42.3 dBmV
3 Locked ATDMA 11 5120 Ksym/sec 29200000 Hz 40.0 dBmV
4 Locked ATDMA 12 5120 Ksym/sec 35600000 Hz 38.5 dBmV
5 Not Locked Unknown 0 0 0 0.0
6 Not Locked Unknown 0 0 0 0.0
7 Not Locked Unknown 0 0 0 0.0
8 Not Locked Unknown 0 0 0 0.0
Downstream OFDM Channels
Channel LockedStatus ProfileID ChannelID Frequency Power SNR/MER ActiveSubcarrier Unerror Correctable Uncorrectable
1 Locked 0 ,1 ,2 ,3 48 805000000 Hz 9.48 dBmV 43.3 dB 1108 ~ 2987 3262280998 2812401174 29442
2 Not Locked 0 0 0 Hz 0 dBmV 0 dB 0 ~ 4095 0 0 0
Upstream OFDMA Channels
Channel LockedStatus ProfileID ChannelID Frequency Power
1 Not Locked 0 0 0 Hz 0 dBmV
2 Not Locked 0 0 0 Hz 0 dBmV
Event Log
Time Priority Description
Mon Jun 19 07:38:16 2023 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-;CMTS-;CM-QOS=1.1;CM-VER=3.1;
Mon Jun 19 07:10:50 2023 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; Addr: N/A; OFDM/OFDMA Profile ID: 1 3.;CM-;CMTS-;CM-QOS=1.1;CM-VER=3.1;
Mon Jun 19 07:08:32 2023 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-;CMTS-;CM-QOS=1.1;CM-VER=3.1;
Mon Jun 19 07:05:10 2023 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-;CMTS-;CM-QOS=1.1;CM-VER=3.1;
Mon Jun 19 06:03:06 2023 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; Addr: N/A; OFDM/OFDMA Profile ID: 1 3.;CM-;CMTS-;CM-QOS=1.1;CM-VER=3.1;
Mon Jun 19 06:01:02 2023 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-;CMTS-;CM-QOS=1.1;CM-VER=3.1;
Mon Jun 19 03:27:29 2023 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-;CMTS-;CM-QOS=1.1;CM-VER=3.1;
Sun Jun 18 12:07:31 2023 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; Addr: N/A; OFDM/OFDMA Profile ID: 1 3.;CM-;CMTS-;CM-QOS=1.1;CM-VER=3.1;
Sun Jun 18 12:04:37 2023 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-;CMTS-;CM-QOS=1.1;CM-VER=3.1;
Sun Jun 18 10:43:45 2023 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-;CMTS-;CM-QOS=1.1;CM-VER=3.1;
Sun Jun 18 07:39:12 2023 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; Addr: N/A; OFDM/OFDMA Profile ID: 1 3.;CM-;CMTS-;CM-QOS=1.1;CM-VER=3.1;
Sun Jun 18 07:37:09 2023 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-;CMTS-;CM-QOS=1.1;CM-VER=3.1;
Sun Jun 18 07:36:11 2023 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-;CMTS-;CM-QOS=1.1;CM-VER=3.1;
Sun Jun 18 07:22:34 2023 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; Addr: N/A; OFDM/OFDMA Profile ID: 1 3.;CM-;CMTS-;CM-QOS=1.1;CM-VER=3.1;
Sun Jun 18 07:21:20 2023 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-;CMTS-;CM-QOS=1.1;CM-VER=3.1;
Sun Jun 18 07:18:08 2023 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-;CMTS-;CM-QOS=1.1;CM-VER=3.1;
Sun Jun 18 07:07:42 2023 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-;CMTS-;CM-QOS=1.1;CM-VER=3.1;
Sun Jun 18 06:31:55 2023 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; Addr: N/A; OFDM/OFDMA Profile ID: 1 3.;CM-;CMTS-;CM-QOS=1.1;CM-VER=3.1;
Sun Jun 18 06:28:58 2023 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-;CMTS-;CM-QOS=1.1;CM-VER=3.1;
Sun Jun 18 06:09:58 2023 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-;CMTS-;CM-QOS=1.1;CM-VER=3.1;
Sun Jun 18 05:57:23 2023 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; Addr: N/A; OFDM/OFDMA Profile ID: 1 3.;CM-;CMTS-;CM-QOS=1.1;CM-VER=3.1;
Sun Jun 18 05:54:54 2023 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-;CMTS-;CM-QOS=1.1;CM-VER=3.1;
Sun Jun 18 05:53:37 2023 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-;CMTS-;CM-QOS=1.1;CM-VER=3.1;
Sat Jun 17 12:50:56 2023 Warning (5) Dynamic Range Window violation
Sat Jun 17 12:50:56 2023 Warning (5) RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-;CMTS-;CM-QOS=1.1;CM-VER=3.1;
Sat Jun 17 12:50:55 2023 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-;CMTS-;CM-QOS=1.1;CM-VER=3.1;
Sat Jun 17 02:17:07 2023 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-;CMTS-;CM-QOS=1.1;CM-VER=3.1;
Sat Jun 17 02:15:23 2023 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-;CMTS-;CM-QOS=1.1;CM-VER=3.1;
Sat Jun 17 02:15:05 2023 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-;CMTS-;CM-QOS=1.1;CM-VER=3.1;
Sat Jun 17 02:08:45 2023 Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-;CMTS-;CM-QOS=1.1;CM-VER=3.1;
EG
Expert
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110.2K Messages
2 years ago
@kev_w206
Please redact all of the CM MAC and the CMTS MAC addresses from your error log entries for your privacy. They are considered to be personal information. The posting of personally identifiable information is a violation of their forum guidelines. The forum bot will not allow your post to be seen publically. It flagged your post as "Private".
(edited)
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kev_w206
New Poster
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8 Messages
2 years ago
removed all mac addresses
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EG
Expert
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110.2K Messages
2 years ago
It appears that a condition exists that is called *reverse cable tilt*. This is where the higher frequency downstream channel's power levels increase more compared to the lower channels. A few of the highest ones are actually out of spec.
You may want to get a tech out to investigate / correct this one. Good luck !
(edited)
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EG
Expert
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110.2K Messages
2 years ago
Show them this thread if they will even look at it.... Please post back here with how things turn out, thanks.
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kev_w206
New Poster
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8 Messages
2 years ago
Tech replaced line from street to house. Will post back after monitoring a few days.
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XfinityAdrienne
Official Employee
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1.3K Messages
2 years ago
Hey there, we are happy to hear that everything is cleared after the Technician was able to get to your home and replace some lines to your location! Please let us know if you have any further questions/concerns.
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EG
Expert
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110.2K Messages
2 years ago
@kbgorman
Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 4-month-old dead thread is now being closed.
For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on an old thread can delay getting help.
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