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intermittent connectivity loss: RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW
I've been having this issue for about 2 months now, directly after a major electrical storm ripped through our neighborhood. Like many others addressing the same topic, Xfinity is being very difficult on getting a tech out here to investigate. I finally got an appointment set and some tech "remotely" saw my connection was active and canceled the appointment...and I never had a chance to discuss. Of course, the problem is still there, as it's "intermittent"... I'm overly frustrated with Xfinity at this point b/c I fear they will continue to cancel b/c they aren't listening to my issue. Any other options that have worked for folks?
XfinityRoberto
Official Employee
•
1.7K Messages
2 years ago
Hi there and welcome to Comcast @user_bb43cf. I am sorry to hear you are having troubles with your service. You have reached the right person and I am happy to assist you with this for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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