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Intermittent Connectivity Issues
For the past 2 months I've been experiencing intermittent connectivity issues with my internet service. Some background, I have an Arris S33 modem (under 2 years old) connected to a Unifi router and my devices are all hardwired where possible. When the issues occur all devices are unable to connect to the internet. Videos buffer, sites wont load, pings to google time out, etc. On average this lasts anywhere from 15seconds to 1 minute, or even longer. Some days service is perfect, the next its barely usable without any explanation. I had a tech come out who replaced the line from the pole into the modem, but the behavior is the same. I don't have TV so there are no splitters involved. I'm hoping someone here more knowledgeable can help me determine if this is a service issue or if maybe my modem is going bad for some reason? Here are my modem's signal pages and logs. I've tried to exclude the MAC address for security. Any help is greatly appreciated.
| Procedure | Status | Comment |
| Acquire Downstream Channel | 525000000 Hz | Locked |
| Connectivity State | OK | Operational |
| Boot State | OK | Operational |
| Configuration File | OK | |
| Security | Enabled | BPI+ |
| DOCSIS Network Access Enabled | Allowed |
| Downstream Bonded Channels | |||||||
|---|---|---|---|---|---|---|---|
| Channel ID | Lock Status | Modulation | Frequency | Power | SNR/MER | Corrected | Uncorrectables |
| 17 | Locked | QAM256 | 525000000 Hz | 6 dBmV | 39 dB | 0 | 0 |
| 14 | Locked | QAM256 | 507000000 Hz | 8 dBmV | 40 dB | 1662 | 2084 |
| 15 | Locked | QAM256 | 513000000 Hz | 7 dBmV | 40 dB | 0 | 0 |
| 16 | Locked | QAM256 | 519000000 Hz | 6 dBmV | 39 dB | 0 | 0 |
| 18 | Locked | QAM256 | 531000000 Hz | 6 dBmV | 40 dB | 0 | 0 |
| 19 | Locked | QAM256 | 537000000 Hz | 6 dBmV | 40 dB | 0 | 0 |
| 20 | Locked | QAM256 | 543000000 Hz | 7 dBmV | 40 dB | 0 | 0 |
| 21 | Locked | QAM256 | 549000000 Hz | 8 dBmV | 40 dB | 0 | 0 |
| 22 | Locked | QAM256 | 555000000 Hz | 8 dBmV | 40 dB | 0 | 0 |
| 23 | Locked | QAM256 | 561000000 Hz | 8 dBmV | 41 dB | 0 | 0 |
| 24 | Locked | QAM256 | 567000000 Hz | 8 dBmV | 40 dB | 0 | 0 |
| 25 | Locked | QAM256 | 573000000 Hz | 7 dBmV | 40 dB | 0 | 0 |
| 26 | Locked | QAM256 | 579000000 Hz | 6 dBmV | 40 dB | 0 | 0 |
| 27 | Locked | QAM256 | 585000000 Hz | 6 dBmV | 40 dB | 0 | 0 |
| 28 | Locked | QAM256 | 591000000 Hz | 7 dBmV | 40 dB | 0 | 0 |
| 29 | Locked | QAM256 | 597000000 Hz | 7 dBmV | 40 dB | 0 | 0 |
| 30 | Locked | QAM256 | 603000000 Hz | 6 dBmV | 40 dB | 0 | 0 |
| 31 | Locked | QAM256 | 609000000 Hz | 7 dBmV | 40 dB | 0 | 0 |
| 32 | Locked | QAM256 | 615000000 Hz | 8 dBmV | 41 dB | 0 | 0 |
| 33 | Locked | OFDM PLC | 693000000 Hz | 8 dBmV | 40 dB | 2303250596 | 4533935 |
| 34 | Locked | QAM256 | 621000000 Hz | 9 dBmV | 41 dB | 0 | 0 |
| 35 | Locked | QAM256 | 627000000 Hz | 9 dBmV | 40 dB | 0 | 0 |
| 36 | Locked | QAM256 | 633000000 Hz | 9 dBmV | 40 dB | 0 | 0 |
| 37 | Locked | QAM256 | 639000000 Hz | 9 dBmV | 41 dB | 0 | 0 |
| 38 | Locked | QAM256 | 645000000 Hz | 10 dBmV | 41 dB | 0 | 0 |
| 39 | Locked | QAM256 | 651000000 Hz | 10 dBmV | 41 dB | 0 | 0 |
| 40 | Locked | QAM256 | 657000000 Hz | 10 dBmV | 41 dB | 0 | 0 |
| 41 | Locked | QAM256 | 663000000 Hz | 10 dBmV | 41 dB | 0 | 0 |
| 42 | Locked | QAM256 | 669000000 Hz | 10 dBmV | 41 dB | 0 | 0 |
| 43 | Locked | QAM256 | 675000000 Hz | 10 dBmV | 41 dB | 0 | 0 |
| 44 | Locked | QAM256 | 681000000 Hz | 10 dBmV | 41 dB | 0 | 0 |
| 45 | Locked | QAM256 | 687000000 Hz | 9 dBmV | 41 dB | 0 | 0 |
| Upstream Bonded Channels | ||||||
|---|---|---|---|---|---|---|
| Channel ID | Lock Status | US Channel Type | Frequency | Width | Power | |
| 1 | Locked | SC-QAM | 16300000 Hz | 6400000 | 42.8 dBmV | |
| 2 | Locked | SC-QAM | 22800000 Hz | 6400000 | 42.5 dBmV | |
| 3 | Locked | SC-QAM | 29200000 Hz | 6400000 | 42.8 dBmV | |
| 4 | Locked | SC-QAM | 35600000 Hz | 6400000 | 43.0 dBmV | |
Current System Time:Thu Apr 27 20:01:44 2023
| Date Time | Event Level | Description |
| 27/4/2023 | 5 | MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 18:33:47 | ||
| 27/4/2023 | 6 | CM-STATUS message sent. Event Type Code: 1; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 18:33:55 | ||
| 27/4/2023 | 6 | CM-STATUS message sent. Event Type Code: 4; Chan ID: 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;C |
| 18:34:20 | ||
| 27/4/2023 | 5 | MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 18:34:25 | ||
| 27/4/2023 | 6 | CM-STATUS message sent. Event Type Code: 4; Chan ID: 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;C |
| 18:34:45 | ||
| 27/4/2023 | 5 | MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 18:35:57 | ||
| 27/4/2023 | 6 | CM-STATUS message sent. Event Type Code: 4; Chan ID: 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;C |
| 18:36:20 | ||
| 27/4/2023 | 5 | MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 18:37:45 | ||
| 27/4/2023 | 6 | CM-STATUS message sent. Event Type Code: 20; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 18:37:48 | ||
| 27/4/2023 | 6 | CM-STATUS message sent. Event Type Code: 21; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 18:37:48 | ||
| 27/4/2023 | 6 | CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 18:37:51 | ||
| 27/4/2023 | 6 | CM-STATUS message sent. Event Type Code: 23; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 18:38:04 | ||
| 27/4/2023 | 6 | CM-STATUS message sent. Event Type Code: 22; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 18:38:05 | ||
| 27/4/2023 | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 18:38:07 | ||
| 27/4/2023 | 6 | CM-STATUS message sent. Event Type Code: 4; Chan ID: 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;C |
| 18:38:09 | ||
| 27/4/2023 | 5 | MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 18:38:19 | ||
| 27/4/2023 | 6 | CM-STATUS message sent. Event Type Code: 4; Chan ID: 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;C |
| 18:38:35 | ||
| 27/4/2023 | 5 | MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 18:45:15 | ||
| 27/4/2023 | 6 | CM-STATUS message sent. Event Type Code: 4; Chan ID: 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;C |
| 18:45:34 | ||
| 27/4/2023 | 5 | MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 18:45:55 | ||
| 27/4/2023 | 6 | CM-STATUS message sent. Event Type Code: 1; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 18:46:04 | ||
| 27/4/2023 | 6 | CM-STATUS message sent. Event Type Code: 4; Chan ID: 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;C |
| 18:46:18 | ||
| 27/4/2023 | 5 | MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 18:46:21 | ||
| 27/4/2023 | 6 | CM-STATUS message sent. Event Type Code: 4; Chan ID: 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;C |
| 18:46:23 | ||
| 27/4/2023 | 5 | MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 18:46:31 | ||
| 27/4/2023 | 6 | CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 18:46:34 | ||
| 27/4/2023 | 6 | CM-STATUS message sent. Event Type Code: 22; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 18:46:34 | ||
| 27/4/2023 | 6 | CM-STATUS message sent. Event Type Code: 23; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 18:46:35 | ||
| 27/4/2023 | 6 | CM-STATUS message sent. Event Type Code: 1; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 18:46:40 | ||
| 27/4/2023 | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 18:46:42 | ||
| 27/4/2023 | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 18:46:53 | ||
| 27/4/2023 | 6 | CM-STATUS message sent. Event Type Code: 4; Chan ID: 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;C |
| 18:47:05 | ||
| 27/4/2023 | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 18:48:30 | ||
| 27/4/2023 | 5 | MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 18:53:37 | ||
| 27/4/2023 | 6 | CM-STATUS message sent. Event Type Code: 4; Chan ID: 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;C |
| 18:53:50 | ||
| 27/4/2023 | 5 | MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 18:54:47 | ||
| 27/4/2023 | 6 | CM-STATUS message sent. Event Type Code: 1; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 18:54:48 | ||
| 27/4/2023 | 6 | CM-STATUS message sent. Event Type Code: 4; Chan ID: 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;C |
| 18:55:20 | ||
| 27/4/2023 | 5 | MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 18:55:35 | ||
| 27/4/2023 | 6 | CM-STATUS message sent. Event Type Code: 4; Chan ID: 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;C |
| 18:55:42 | ||
| 27/4/2023 | 5 | MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 18:56:01 | ||
| 27/4/2023 | 6 | CM-STATUS message sent. Event Type Code: 1; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 18:56:03 | ||
| 27/4/2023 | 6 | CM-STATUS message sent. Event Type Code: 4; Chan ID: 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;C |
| 18:56:14 | ||
| 27/4/2023 | 5 | MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 18:56:17 | ||
| 27/4/2023 | 6 | CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 18:56:31 | ||
| 27/4/2023 | 6 | CM-STATUS message sent. Event Type Code: 4; Chan ID: 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;C |
| 18:56:33 | ||
| 27/4/2023 | 5 | MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 18:56:38 | ||
| 27/4/2023 | 6 | CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 18:56:48 | ||
| 27/4/2023 | 3 | Successful LAN WebGUI login from on 23/04/27 at 6:56 PM. |
| 18:56:57 | ||
| 27/4/2023 | 6 | CM-STATUS message sent. Event Type Code: 4; Chan ID: 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;C |
| 18:57:02 | ||
| 27/4/2023 | 5 | MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 18:58:03 | ||
| 27/4/2023 | 6 | CM-STATUS message sent. Event Type Code: 20; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 18:58:09 | ||
| 27/4/2023 | 6 | CM-STATUS message sent. Event Type Code: 23; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 18:58:10 | ||
| 27/4/2023 | 6 | CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 18:58:12 | ||
| 27/4/2023 | 6 | CM-STATUS message sent. Event Type Code: 23; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 18:58:15 | ||
| 27/4/2023 | 6 | CM-STATUS message sent. Event Type Code: 4; Chan ID: 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;C |
| 18:58:16 | ||
| 27/4/2023 | 5 | MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 18:58:25 | ||
| 27/4/2023 | 6 | CM-STATUS message sent. Event Type Code: 1; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 18:58:37 | ||
| 27/4/2023 | 6 | CM-STATUS message sent. Event Type Code: 4; Chan ID: 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;C |
| 18:58:49 | ||
| 27/4/2023 | 5 | MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 18:58:53 | ||
| 27/4/2023 | 6 | CM-STATUS message sent. Event Type Code: 1; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 18:59:02 | ||
| 27/4/2023 | 6 | CM-STATUS message sent. Event Type Code: 23; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 18:59:04 | ||
| 27/4/2023 | 6 | CM-STATUS message sent. Event Type Code: 4; Chan ID: 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;C |
| 18:59:16 | ||
| 27/4/2023 | 5 | MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 18:59:23 | ||
| 27/4/2023 | 6 | CM-STATUS message sent. Event Type Code: 1; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 18:59:27 | ||
| 27/4/2023 | 6 | CM-STATUS message sent. Event Type Code: 23; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 18:59:36 | ||
| 27/4/2023 | 6 | CM-STATUS message sent. Event Type Code: 4; Chan ID: 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;C |
| 18:59:48 | ||
| 27/4/2023 | 6 | CM-STATUS message sent. Event Type Code: 23; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 19:01:13 | ||
| 27/4/2023 | 6 | CM-STATUS message sent. Event Type Code: 22; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 19:01:22 | ||
| 27/4/2023 | 6 | CM-STATUS message sent. Event Type Code: 23; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 19:01:28 | ||
| 27/4/2023 | 6 | CM-STATUS message sent. Event Type Code: 22; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 19:01:29 | ||
| 27/4/2023 | 6 | CM-STATUS message sent. Event Type Code: 23; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 19:01:45 | ||
| 27/4/2023 | 6 | CM-STATUS message sent. Event Type Code: 22; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 19:02:00 | ||
| 27/4/2023 | 6 | CM-STATUS message sent. Event Type Code: 23; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 19:02:16 | ||
| 27/4/2023 | 6 | CM-STATUS message sent. Event Type Code: 22; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 19:02:17 | ||
| 27/4/2023 | 6 | CM-STATUS message sent. Event Type Code: 23; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 19:02:33 | ||
| 27/4/2023 | 6 | CM-STATUS message sent. Event Type Code: 22; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 19:02:33 | ||
| 27/4/2023 | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 19:02:39 | ||
| 27/4/2023 | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 19:03:59 | ||
| 27/4/2023 | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 19:04:40 | ||
| 27/4/2023 | 5 | MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 19:52:41 | ||
| 27/4/2023 | 6 | CM-STATUS message sent. Event Type Code: 4; Chan ID: 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;C |
| 19:52:50 | ||
| 27/4/2023 | 5 | MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 19:56:49 | ||
| 27/4/2023 | 6 | CM-STATUS message sent. Event Type Code: 4; Chan ID: 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;C |
| 19:57:07 | ||
| 27/4/2023 | 3 | Successful LAN WebGUI login from on 23/04/27 at 7:59 PM. |
| 19:59:18 | ||
| 27/4/2023 | 5 | MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 20:04:43 | ||
| 27/4/2023 | 6 | CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 20:04:48 | ||
| 27/4/2023 | 6 | CM-STATUS message sent. Event Type Code: 4; Chan ID: 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;C |
| 20:04:49 | ||
| 27/4/2023 | 5 | MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 20:05:07 | ||
| 27/4/2023 | 6 | CM-STATUS message sent. Event Type Code: 4; Chan ID: 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 34 35 36 37 38 39 40 41 42 43 44 45; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-V |
| 20:05:18 | ||
| 27/4/2023 | 6 | CM-STATUS message sent. Event Type Code: 20; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 20:05:18 | ||
| 27/4/2023 | 6 | CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 20:05:18 | ||
| 27/4/2023 | 6 | CM-STATUS message sent. Event Type Code: 21; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 20:05:18 | ||
| 27/4/2023 | 6 | CM-STATUS message sent. Event Type Code: 1; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 20:05:35 | ||
| 27/4/2023 | 6 | CM-STATUS message sent. Event Type Code: 22; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 20:06:56 | ||
| 27/4/2023 | 6 | CM-STATUS message sent. Event Type Code: 23; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 20:06:57 | ||
| 27/4/2023 | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 20:06:58 | ||
| 27/4/2023 | 6 | CM-STATUS message sent. Event Type Code: 4; Chan ID: 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;C |
| 20:07:00 | ||
| 27/4/2023 | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 20:09:07 | ||
| 27/4/2023 | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 20:09:49 |
user_89ee17
Visitor
•
5 Messages
2 years ago
I thought it might also be worth mentioning that the behavior is the same when plugging a laptop directly into the modem (Wifi disabled) and bypassing the router/switch. I did this when the technician was here and they could see the ping test timing out at random. The tech had also mentioned something about there being some noise on the upstream channel after replacing the line when he connected his equipment, but did not mention if this was the root cause.
Outside of replacing the modem I'm not sure what else I can do from my end. Any insight is appreciated.
0
0
user_89ee17
Visitor
•
5 Messages
2 years ago
I'm still seeing the random disconnects today. The service is so bad recently it makes me seriously consider why I'm paying so much for the speed I seldom get.
The signal status page still shows a bunch of correctable/uncorrectable packets on the OFDM channel. I understand this is considered normal for Docsis 3.1 though from what i've been reading... The modem event log looks similar to the one I posted earlier with plenty of the same Event Type Codes indicating timeouts and disconnects.
After lurking for the past couple of days and seeing activity elsewhere, I would appreciate some sort of response from someone at Xfinity. I'm willing to troubleshoot and provide as much info as needed to work through this problem. Please just help me get reliable internet service.
3
0