Regular Visitor
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5 Messages
Intermittent connectivity issues - up to 30-40% ping loss over the past 10d
Using Smokeping to track network and over the past 10d I have seen periodic packet loss of up to 30-40% - not enough for an 'outage' but enough to hamper network activity:
1/28 - issue started about midnight and has yet to resolve
1/26 - issue started about 11pm and resolved around 5am
1/25 - issue started around 330am and resolved around 10am
1/20 - issue started about 7am and ran until roughly 10am
1/19 - issue started about 11pm and resolved around 1pm on 1/20
Trying to raise the issue with support keeps sending me to a chatbot - I have the graphs to provide whomever may be interested
XfinityAngie
Official Employee
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1.8K Messages
3 months ago
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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EG
Expert
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109.9K Messages
3 months ago
@a2ron @XfinityAngie
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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