Visitor
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2 Messages
intermittent connections drops daily
I have an arris sb8200 modem. for the past two weeks I have been experiencing intermittent connectivity problems. I noticed it first while in an online game and then my streaming services seemed to pause randomly. At least one a day I will completely lose connection. all the lights on the modem are still on however. and when I use the xifinity app or contact customer service, they can see no issue on their end. if I unplug the modem for at least 30 seconds it usually starts working again but the problem returns.
there was a text about planned maintenance on 2/5 and that is about when I started experiencing the problems. I have chatted with three separate people. the first upgraded my internet and that didn't work. the second mentioned something about a boot file being updated but that didn't work. The third suggested i try one of xfinity's gateways. I have one on the way now but I am concerned this won't fix the issue. I have checked my modems event log, but I am not sure what I am looking at or what it means.
any help would be appreciated.
Heid217
20 Messages
14 hours ago
I am having the same issue. My ping has went up and stayed up evenly 20ms higher than it was before.
I had my speeds drop download by 200 and upload by 10 and it was never this way before.
Nothing changed on my side of things so I am trying to see why a tech even said it looked clean.
After swapping modems from mine to theirs and back to mine. Changing cables and the ground block.
Nothing has fixed it and coming from someone who LOVES networking, this kinda has me stumped.
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user_ktimqc
Visitor
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2 Messages
1 hour ago
I have a suspicion that noise was introduced in the line somewhere. I have gone through my house and tightened up the coax connections. There is only one line inside my house. And nothing has changed one my end.
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