Skip to main content

    Support

    Offers

U
user_o2grw8
1st Topic

1 Message

Tuesday, November 26th, 2024 6:55 PM

Intermittent connection with Microsoft Teams

Hi - I have the X1 gateway and experience intermittent connectivity issues where calls are dropped and then with a delay they reconnect.  It looks like your team has received multiple requests on this same topic and wonder if you can help.  I don't see a direct message option as has been described elsewhere or I would have done that to get tech support to address whatever parameters in the gateway may be interfering. 

Thanks,

[Edited: "Personal Information"]

Question

 • 

Updated 

5 days ago

 • Edited

42

2

0

EG

Expert

 • 

109.5K Messages

4 months ago

As an FYI, please be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.


Please see this post about direct messaging the support team;


https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478  

0

0

XfinityEricB

Official Employee

 • 

2K Messages

4 months ago

 

user_o2grw8 Thanks for reaching out about you connection issue when using teams. Do you use a VPN by chance when you are using the Teams system?

 

2

0

user_btvbcz

1 Message

I have the exact same issue. Started 2 months back when i got xfinity in my apartment. Upgraded the speed but that hasn’t helped. Everything else works fine, just MS Teams that’s patchy. 

Like

Reply

7 days ago

0

XfinityRichard

Official Employee

 • 

1.7K Messages

Hi there, @user_btvbcz I'm very sorry for the trouble you are experiencing with your connection while you are on teams. I definitely understand how frustrating this can be for you. Are you currently using a VPN while connected to teams? If so, have you tried connecting through teams without a VPN to see if there is any difference?-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

5 days ago

0

forum icon

New to the Community?

Start Here